Reframing emotional labor: A mixed-methods study of animal health technologists

IF 1.5 Q3 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Journal of Workplace Behavioral Health Pub Date : 2020-09-18 DOI:10.1080/15555240.2022.2049605

D. Baum, Jean E. Wallace

引用次数: 1

Abstract

Abstract Similar to other health care workers, animal health technologists (AHTs) face emotionally demanding expectations nursing patients and supporting family members. We explore how AHTs experience emotional labor and whether they cope by reframing their work as meaningful and valuable. This study uses a two-phase, exploratory mixed-methods design with data from 12 online interviews and 292 online questionnaires from AHTs. The results show that the emotional labor of caring for clients and conflict with coworkers is associated with greater depression and reframing work as satisfying reduces depression. We discuss how reframing can be an effective coping strategy to improve mental health.

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重构情绪劳动:动物健康技术人员的混合方法研究

摘要与其他卫生保健工作者类似，动物卫生技术人员（AHT）在护理患者和支持家庭成员方面面临着情感上苛刻的期望。我们探讨了AHT如何经历情感劳动，以及他们是否通过将自己的工作重新定义为有意义和有价值来应对。本研究采用了两阶段的探索性混合方法设计，数据来自12次在线访谈和292份来自AHT的在线问卷。研究结果表明，照顾客户和与同事发生冲突的情感劳动与更大的抑郁有关，并将工作重新定义为满足感可以减少抑郁。我们讨论了重构如何成为改善心理健康的有效应对策略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Workplace Behavioral Health PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

2.40

自引率

6.70%

发文量

期刊介绍： The Journal of Workplace Behavioral Health, retitled from Employee Assistance Quarterly to better reflect its expanded focus, presents innovative research, applied theory, and practical information to keep workplace human service administrators, counselors, and consultants up to date on the latest developments in the field. This refereed journal is an essential guide to best practice and research issues faced by EAP professionals who deal with work-related and personal issues including workplace and family wellness, employee benefits, and organizational development.