How work passion and job tenure mitigate the effect of perceived organizational support on organizational identification of flight attendants during the COVID-19 pandemic

IF 5.5 Q1 MANAGEMENT

Asia Pacific Management Review Pub Date : 2023-09-01 DOI:10.1016/j.apmrv.2022.12.003

Pornprom Suthatorn , Peerayuth Charoensukmongkol

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引用次数: 8

Abstract

Grounded in Herzberg's motivation-hygiene theory, this research examines whether the characteristics of flight attendants in terms of work passion and job tenure moderate the effect of perceived organizational support on organizational identification. Data was collected from 307 flight attendants among the five domestic airlines based in Thailand during the COVID-19 pandemic. This study used the partial least squares structural modeling to analyze the data. The results confirmed the positive association between perceived organizational support on organizational identification. However, the results from the moderating effect analysis indicate that perceived organizational support tends to have a weaker positive effect on organizational identification for the flight attendants who demonstrate high work passion and for the flight attendants with long tenure. As a theoretical contribution, the study extends the knowledge from prior research by proposing the boundary conditions in terms of individual characteristics to explain why different groups of employees may not be motivated by organizational support to the same degree.

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在COVID-19大流行期间，工作热情和工作任期如何减轻组织支持感知对空乘人员组织识别的影响

本研究以赫茨伯格的动机卫生理论为基础，探讨空乘人员在工作热情和工作任期方面的特征是否会调节组织支持感对组织认同的影响。在2019冠状病毒病大流行期间，对泰国五家国内航空公司的307名空乘人员进行了数据收集。本研究采用偏最小二乘结构模型对数据进行分析。结果证实了组织支持感对组织认同的正向影响。然而，调节效应分析结果显示，组织支持知觉对工作热情高的空乘人员和任职时间长的空乘人员的组织认同有较弱的正向影响。作为理论贡献，本研究通过提出个体特征的边界条件来扩展先前研究的知识，以解释为什么不同的员工群体可能不会受到组织支持的激励程度相同。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asia Pacific Management Review MANAGEMENT-

CiteScore

8.00

自引率

4.50%

发文量

期刊介绍： Asia Pacific Management Review (APMR), peer-reviewed and published quarterly, pursues to publish original and high quality research articles and notes that contribute to build empirical and theoretical understanding for concerning strategy and management aspects in business and activities. Meanwhile, we also seek to publish short communications and opinions addressing issues of current concern to managers in regards to within and between the Asia-Pacific region. The covered domains but not limited to, such as accounting, finance, marketing, decision analysis and operation management, human resource management, information management, international business management, logistic and supply chain management, quantitative and research methods, strategic and business management, and tourism management, are suitable for publication in the APMR.