Linking workplace incivility and frontline employees' subjective well-being: the role of work-home enrichment and coping strategies

IF 3.3 Q2 BUSINESS

Asia-Pacific Journal of Business Administration Pub Date : 2023-01-10 DOI:10.1108/apjba-05-2022-0203

Do Uyen Tam, Nguyen Thi Mai Trang

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引用次数: 2

Abstract

PurposeWorkplace incivility (WI) has been extensively studied. However, less is known about how WI spills over into employees' lives. Building on the work-home resources model, the authors develop a conceptual model investigating work-family enrichment (WFE) as the mediator between WI and subjective well-being (SWB) and coping strategies as the moderator of this indirect relationship.Design/methodology/approachSurvey data were gathered from 266 frontline employees (FLEs) working in different banks in Vietnam, using a convenience sampling technique. The partial least squares structural equation modeling (PLS-SEM) technique was employed.FindingsThe results show that coworker incivility (COWI) predicts a lower level of WFE, which in turn is associated with SWB, while supervisor incivility is not. The authors also found that coping strategies moderate the adverse influence of COWI on employees' WFE.Originality/valueAlthough much research has been conducted on the predictors of SWB, little is known about how WI and WFE together impact SWB, and insight into how to buffer the effects of WI are also lacking. This study thus fills a gap in the literature. Implications for theory, practice and future research are discussed.

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将工作场所的不文明行为与一线员工的主观幸福感联系起来：工作-家庭充实和应对策略的作用

工作场所不文明行为(WI)已被广泛研究。然而，人们对WI如何影响员工的生活知之甚少。在工作-家庭资源模型的基础上，作者建立了一个概念模型，研究工作-家庭丰富性(WFE)在工作-家庭资源与主观幸福感之间的中介作用，以及应对策略在这种间接关系中的调节作用。设计/方法/方法使用方便的抽样技术，从越南不同银行的266名一线员工(le)中收集调查数据。采用偏最小二乘结构方程建模(PLS-SEM)技术。研究结果表明，同事不礼貌(COWI)预示着较低的主观幸福感水平，而主管不礼貌则与主观幸福感无关。研究还发现，应对策略可以调节COWI对员工工作满意度的负面影响。独创性/价值虽然对主观幸福感的预测因素进行了大量研究，但对主观幸福感和主观幸福感如何共同影响主观幸福感知之甚少，也缺乏对如何缓冲主观幸福感影响的见解。因此，本研究填补了文献的空白。讨论了理论、实践和未来研究的意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asia-Pacific Journal of Business Administration BUSINESS-

CiteScore

7.20

自引率

13.20%

发文量

期刊介绍： The Asia Pacific Journal of Business Administration (APJBA) publishes original research on: Business Strategy and Policy, Accounting and Board Governance, Marketing and People Management, and Operations and Supply Chain Management. The journal welcomes practical and skill-based submissions in these areas. There is particular interest in submissions regarding: Sustainable Business Practices, Quality Management Practices, Innovation and Creativity in Management, as well as Managing a Learning Organisation. The Asia Pacific region is full of collaborations between government, NGOs and private enterprise. Submissions are welcome which contribute to our understanding of partnerships and the cross-cultural issues. Research methods vary, and the journal is interested in the full diverse of qualitative (case and action research, etc) as well as quantitative survey studies and their recommendations. The APJBA seeks to become a forum for both established scholars and early career researchers in all aspects of management and business in the Asia-Pacific region. Emphasis is on rigour and relevance, on theory and practice, in a globalised scholarly environment.

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