Managing human resources in information technology and business process offshoring firms operating in Asia: a literature review toward theoretically and contextually grounded research

IF 3.9 3区 管理学 Q1 INDUSTRIAL RELATIONS & LABOR
Alfred Presbitero, Mendiola Teng-Calleja, Ma. Regina M. Hechanova
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引用次数: 0

Abstract

The information technology and business process (IT&BP) offshoring sector in Asia continues to experience internal challenges and pressures from the external environment that lead to employee attrition. Despite the many human resources (HR)-related interventions and practices, there remains a considerable turnover rate, not just within individual firms but across the entire IT&BP offshoring industry. We therefore question the current state of HR management within the sector and review the literature from 2000 to 2020. Utilizing the antecedents, decisions, and outcomes (ADO) organizing framework, we synthesize the different HR practices, their antecedents, and their outcomes. Our synthesis enables us to identify areas for future research, guided by the ADO framework, such as strengthening the theoretical grounding for the investigation of HR practices, greater contextualization regarding Asian culture, and acknowledgement of recent and emerging trends. These avenues can both build knowledge and inform practice as to how to effectively manage HR in the IT&BP offshoring sector in Asia, thereby reducing the high employee attrition rates.

信息技术和业务流程中的人力资源管理——亚洲离岸公司的文献综述
亚洲的信息技术和业务流程(it & BP)外包部门继续面临内部挑战和外部环境的压力,导致员工流失。尽管有许多人力资源(HR)相关的干预和实践,但仍然存在相当大的流动率,不仅在个别公司内,而且在整个IT&BP离岸行业。因此,我们对该行业人力资源管理的现状提出了质疑,并回顾了2000年至2020年的文献。利用前因、决策和结果(ADO)组织框架,我们综合了不同的人力资源实践、它们的前因和结果。我们的综合使我们能够在ADO框架的指导下确定未来研究的领域,例如加强人力资源实践调查的理论基础,更多地将亚洲文化置于背景中,并承认最近和新兴的趋势。这些途径既可以积累知识,也可以为如何有效管理英国石油公司在亚洲的离岸外包部门的人力资源提供实践信息,从而降低员工的高流失率。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.20
自引率
9.40%
发文量
40
期刊介绍: The Asia Pacific Journal of Human Resources adheres to a rigorous double-blind reviewing policy in which the identity of both the reviewer and author are always concealed from both parties. Asia Pacific Journal of Human Resources is an applied, peer-reviewed journal which aims to communicate the development and practice of the field of human resources within the Asia Pacific region. The journal publishes the results of research, theoretical and conceptual developments, and examples of current practice. The overall aim is to increase the understanding of the management of human resource in an organisational setting.
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