Quality, resilience, sustainability and excellence: understanding LEGO’s journey towards organisational excellence

IF 3.4 Q2 MANAGEMENT

International Journal of Quality and Service Sciences Pub Date : 2022-04-12 DOI:10.1108/ijqss-12-2021-0183

J. Dahlgaard, Loukas N. Anninos

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引用次数: 4

Abstract

Purpose This study aims to reflect on quality, sustainability and resilience as emerging organisational priorities within total quality management (TQM) and organisational excellence. Design/methodology/approach The paper uses a conceptual approach based on reflection and theoretical studies on the philosophical foundations of quality, excellence, resilience and sustainability as cornerstones for organisational excellence. Bearing in mind that sustainable excellence rests upon a combination of systemic and soft issues that define organisational ability for resilience and sustainability, there is a need to analyse and reflect on short business cases from world-leading companies and further reflect on the fundamental principles, which have helped such companies to survive, grow and sustain. This study includes such a business case – the LEGO case. In addition, a Japanese case has been included. Japanese training material on human motivation developed in the 1980s exemplifies how company managers were trained, at that time, to understand and practice human motivation, excellence principles and tools. Findings Organisational excellence constitutes an evolving concept as the world becomes more chaotic and interconnected with multiple disruptive shocks. Organisational excellence challenges the inflexibilities of Newtonian mindsets, recognising the paramount importance of interactions and further underlining the significance of invisible elements such as human potentiality, motivation and values that formulate the principles of organisational excellence. Originality/value The paper investigates the notions of quality, resilience and sustainability and their relation to motivation and organisational excellence within the framework of business management and TQM. A world-leading company – LEGO – will be used to exemplify the theoretical findings together with the Japanese Motivation Training Programme case.

查看原文本刊更多论文

质量、韧性、可持续性和卓越性：了解乐高迈向卓越组织的历程

目的本研究旨在反思质量、可持续性和韧性是全面质量管理（TQM）和卓越组织中新兴的组织优先事项。设计/方法论/方法本论文采用了一种概念方法，该方法基于对质量、卓越、韧性和可持续性的哲学基础的反思和理论研究，这些基础是组织卓越的基石。考虑到可持续卓越取决于定义组织韧性和可持续性的系统性和软性问题的结合，有必要分析和反思世界领先公司的短期商业案例，并进一步反思帮助这些公司生存、发展和维持的基本原则。本研究包括这样一个商业案例——乐高案例。此外，还包括一个日本案例。20世纪80年代开发的关于人类动机的日本培训材料举例说明了当时公司经理是如何被培训来理解和实践人类动机、卓越原则和工具的。发现组织卓越是一个不断发展的概念，因为世界变得更加混乱，并与多重破坏性冲击相互关联。卓越组织挑战了牛顿思维的灵活性，认识到互动的至关重要性，并进一步强调了无形因素的重要性，如人类潜力、动机和价值观，这些因素构成了卓越组织的原则。独创性/价值本文在企业管理和全面质量管理的框架内研究了质量、弹性和可持续性的概念，以及它们与动机和组织卓越性的关系。一家世界领先的公司——乐高——将与日本动机培训计划案例一起被用来举例说明理论发现。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Quality and Service Sciences MANAGEMENT-

CiteScore

6.00

自引率

7.70%

发文量

期刊介绍： The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.