Synergistic effect of TQM-SCM initiatives in organizational performance: evidence from the service (logistics) sector

IF 1.8 Q3 MANAGEMENT

Nankai Business Review International Pub Date : 2023-01-19 DOI:10.1108/nbri-11-2021-0081

S. Shaikh, Song Huaming, M. Ameer

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引用次数: 0

Abstract

Purpose This study aims to explore the synergetic effects of total quality management and supply chain management (TQM–SCM) initiatives and their effects on organizational performance (OP). This research has been conducted in Pakistan’s logistics sector. The research reveals the synergistic effect of TQM and SCM initiatives and their effects on OP. Design/methodology/approach The constructs of the TQM and SCM were chosen after reviewing the literature that was critical for the logistics sector. The synergetic effect of TQM–SCM on OP has been evaluated. The mediating, direct and indirect effects were also evaluated in different models independently. Structural equation modelling was applied to drive the results via using AMOS. Findings It was observed during the analysis that both the TQM and SCM have a significant effect on OP. Both TQM initiatives have directly correlated to the improvement in SCM, and both have a positive effect on an organization. This research study has aided logistics firms that are focusing on TQM and SCM planning and implementation. The results can give management a better and more in-depth knowledge of the TQM initiatives and OP. Research limitations/implications The data was collected through email and personal visits from different organizations. The data was collected through an adopted questionnaire. It is found in the study that many people at the managerial level have limited knowledge regarding SCM and TQM. The results may vary if the knowledge of the employees is improved. Practical implications The current study presents an upscale addition by examining the function of SCM and TQM linkage in OP as well as their relationship. The evaluated model serves as a guideline for firms looking to expand and achieve maximal OP. Social implications Text. Originality/value The evaluated model is developed in this study that serves as a guideline for firms looking to expand a new method to reach maximum OP.

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TQM-SCM在组织绩效中的协同效应:来自服务(物流)部门的证据

目的探讨全面质量管理与供应链管理(TQM-SCM)的协同效应及其对组织绩效的影响。这项研究是在巴基斯坦的物流部门进行的。该研究揭示了TQM和SCM举措的协同效应及其对op的影响。设计/方法/途径TQM和SCM的构建是在回顾了对物流部门至关重要的文献后选择的。评价了TQM-SCM对OP的协同效应。在不同的模型中分别评估了中介效应、直接效应和间接效应。采用结构方程模型通过AMOS驱动结果。在分析过程中观察到，TQM和SCM对op都有显著的影响。TQM的主动性都与SCM的改进直接相关，并且对组织都有积极的影响。本研究对物流公司关注全面质量管理和供应链管理的规划和实施有所帮助。研究结果可以让管理层更好和更深入地了解全面质量管理的措施和运作。研究的局限性/意义数据是通过不同组织的电子邮件和个人访问收集的。通过采用问卷调查的方式收集数据。研究发现，许多管理人员对供应链管理和全面质量管理的认识有限。如果员工的知识有所提高，结果可能会有所不同。实践意义本研究通过考察供应链管理与全面质量管理联动在OP中的作用以及它们之间的关系，提出了一个更高层次的补充。所评估的模型可作为企业寻求扩大和实现最大效益的指导方针。原创性/价值在本研究中开发的评估模型可作为公司寻求扩展新方法以达到最大OP的指导方针。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Nankai Business Review International MANAGEMENT-

CiteScore

2.30

自引率

3.60%

发文量

期刊介绍： Nankai Business Review International (NBRI) provides insights in to the adaptation of American and European management theory in China, the differences and exchanges between Chinese and western management styles, the relationship between Chinese enterprises’ management practice and social evolution and showcases the development and evolution of management theories based on Chinese cultural characteristics. The journal provides research of interest to managers and entrepreneurs worldwide with an interest in China as well as research associations and scholars focusing on Chinese problems in business and management.