Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution

Jurnal Ilmiah Ilmu Administrasi Publik Pub Date : 2023-05-25 DOI:10.26858/jiap.v13i1.46694

Oky Nur Pratiwi Johansyah, Asri Nur Aina, Sulmiah Sulmiah, Kemal Sandi, Dewi Walahe

{"title":"Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution","authors":"Oky Nur Pratiwi Johansyah, Asri Nur Aina, Sulmiah Sulmiah, Kemal Sandi, Dewi Walahe","doi":"10.26858/jiap.v13i1.46694","DOIUrl":null,"url":null,"abstract":"The purpose of this study is to analyze the types of Makassar City Government Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution. This study uses research with a qualitative method approach. The key informants in this study were the Chairperson of the Makassar City Ombudsman (OKM), the Mayor of Makassar as the leader of the Regional Apparatus Organization (OPD) of the Makassar City Government, related OPDs who directly carry out public services directly to the community, the Community as service recipients and information providers to OKM, Members DPRD Makassar Commission A. The results of the study show that the innovations carried out by the Makassar City Government through the Establishment of the Makassar City Ombudsman, by looking at 3 types of innovation in the public sector through the establishment of OKM namely, and these innovations fall into 3 types, namely (1) Radical innovation, (2) Top down innovation to bottom up innovation and (3) Needs led Innovation and efficiency-led innovation.","PeriodicalId":52890,"journal":{"name":"Jurnal Ilmiah Ilmu Administrasi Publik","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ilmiah Ilmu Administrasi Publik","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.26858/jiap.v13i1.46694","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

The purpose of this study is to analyze the types of Makassar City Government Public Service innovations through the establishment of the Makassar City Ombudsman (OKM) institution. This study uses research with a qualitative method approach. The key informants in this study were the Chairperson of the Makassar City Ombudsman (OKM), the Mayor of Makassar as the leader of the Regional Apparatus Organization (OPD) of the Makassar City Government, related OPDs who directly carry out public services directly to the community, the Community as service recipients and information providers to OKM, Members DPRD Makassar Commission A. The results of the study show that the innovations carried out by the Makassar City Government through the Establishment of the Makassar City Ombudsman, by looking at 3 types of innovation in the public sector through the establishment of OKM namely, and these innovations fall into 3 types, namely (1) Radical innovation, (2) Top down innovation to bottom up innovation and (3) Needs led Innovation and efficiency-led innovation.

查看原文本刊更多论文

通过设立望加锡市监察专员机构进行公共服务创新

本研究旨在透过建立望加锡市监察专员(OKM)制度，分析望加锡市政府公共服务创新的类型。本研究采用定性研究方法。本研究的主要信息提供者是望加锡市监察员(OKM)主席、望加锡市市长(望加锡市政府区域机构组织(OPD)负责人)、直接向社区提供公共服务的相关OPD、社区作为OKM的服务接受者和信息提供者。研究结果表明，望加锡市政府通过设立望加锡市监察员进行的创新，通过观察公共部门通过建立OKM进行的三种创新，即，这些创新分为三种类型，即(1)激进创新，(2)自上而下的创新和(3)需求导向的创新和效率导向的创新。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Jurnal Ilmiah Ilmu Administrasi Publik

自引率

0.00%

发文量

审稿时长

15 weeks