Design process knowledge for crisis-driven information systems solutions: Insights on building digital resilience from an action design research study

IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Yenni Tim, Thiam Kian Chiew, Hooi Min Lim, Chin Hai Teo, Chirk Jenn Ng
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引用次数: 2

Abstract

As global disruptions escalate, digital resilience (DR)—the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)—has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID-19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design  of new IS solutions. We introduce the ADAPT framework, comprising five key enablers—Agility, Designation, Alignment, Participation, and Trust—recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID-19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis-propelled IS design process that is urgent, resource-limited, and multi-partite. By presenting new design process knowledge and practical recommendations that guide crisis-driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis-driven design endeavours that tackle the pressing and urgent challenges of our time.

Abstract Image

危机驱动的信息系统解决方案的设计过程知识:行动设计研究对建立数字弹性的见解
随着全球破坏的升级,数字复原力(DR)——通过利用信息系统(IS)预测、吸收和适应外部冲击的能力——对面临和管理前所未有的危机的个人和组织来说至关重要。这项研究借鉴了2019冠状病毒病大流行期间进行的一项行动设计研究(ADR)的见解,促进了对如何开发DR的理解。我们的研究探索了DR的一个特定方面:通过设计新的IS解决方案来管理外部冲击的能力。我们介绍了ADAPT框架,该框架由五个关键因素组成——敏捷性、指定性、一致性、参与性和信任——建议用于支持设计团队在危机期间和危机时开发IS解决方案。我们的ADR项目创建了一个远程监测系统,115多名一线医护人员使用该系统监测1000多名新冠肺炎患者的症状,该项目证明了这五个促成因素在支持紧急、资源有限和多方参与的危机驱动的IS设计过程中发挥的重要作用。通过提供新的设计过程知识和指导危机驱动的IS设计的实用建议,我们的目标是让设计团队了解他们在未来有效应对类似挑战所需的知识。我们还希望激励和支持信息系统研究人员将他们的专业知识应用于信息系统解决方案的设计、部署和使用,为应对我们时代紧迫挑战的危机驱动的设计工作做出贡献。
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来源期刊
Information Systems Journal
Information Systems Journal INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
14.60
自引率
7.80%
发文量
44
期刊介绍: The Information Systems Journal (ISJ) is an international journal promoting the study of, and interest in, information systems. Articles are welcome on research, practice, experience, current issues and debates. The ISJ encourages submissions that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods.The ISJ has particularly built its reputation by publishing qualitative research and it continues to welcome such papers. Quantitative research papers are also welcome but they need to emphasise the context of the research and the theoretical and practical implications of their findings.The ISJ does not publish purely technical papers.
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