Corporate Social Responsibility and Creative Performance: The Effect of Job Satisfaction and Organizational Citizenship Behavior

IF 1.5 Q3 MANAGEMENT

Organizacija Pub Date : 2023-02-01 DOI:10.2478/orga-2023-0003

Amro Al-Madadha, Farah Shaheen, Lina ALMA’ANI, Natalie Alsayyed, Ahmad Samed Al Adwan

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引用次数: 1

Abstract

Abstract Purpose: The purpose of this study is to examine how employee perceptions of corporate social responsibility (CSR) can enhance creative performance in an organization both directly and indirectly through job satisfaction and organizational citizenship behavior. This will allow organizations to consider the different factors influencing creative performance, and how these factors can be utilized in a beneficial manner for the organization. Methods: The data for this study was collected via a survey among three telecommunication companies. The valid responses amounted to 344 junior employees. The data was then analyzed to test the hypotheses through structural equation modeling (SEM). Results: The findings of this study indicated a direct positive significant relationship between employee CSR perceptions and creative performance. As well as a positive correlation between employee CSR perceptions and extrinsic and intrinsic job satisfaction. Furthermore, supporting the indirect effects of job satisfaction and organizational citizenship behavior. Moreover, a positive correlation between job satisfaction and organizational citizenship behavior was found. Finally, organizational citizenship behavior and creative performance showcased a positive correlation as well. Conclusion: Organizations should consider the impact of employee CSR perceptions on creative performance, indirectly through extrinsic and intrinsic job satisfaction and organizational citizenship behavior to achieve higher levels of creative performance within their organizations.

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企业社会责任与创新绩效：工作满意度与组织公民行为的影响

摘要目的：本研究的目的是检验员工对企业社会责任（CSR）的感知如何通过工作满意度和组织公民行为直接或间接地提高组织的创造性绩效。这将使组织能够考虑影响创造性表现的不同因素，以及如何以有益于组织的方式利用这些因素。方法：本研究的数据是通过对三家电信公司的调查收集的。有效的回复有344名初级员工。然后对数据进行分析，通过结构方程建模（SEM）来检验假设。结果：本研究结果表明，员工的企业社会责任认知与创造性绩效之间存在直接的正显著关系。以及员工CSR认知与外在和内在工作满意度之间的正相关。此外，支持工作满意度和组织公民行为的间接影响。此外，工作满意度与组织公民行为呈正相关。最后，组织公民行为和创造性表现也呈现出正相关关系。结论：组织应考虑员工的企业社会责任观念对创造性绩效的影响，通过外在和内在的工作满意度和组织公民行为来间接实现组织内更高水平的创造性绩效。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Organizacija MANAGEMENT-

CiteScore

3.50

自引率

15.80%

发文量

审稿时长

16 weeks

期刊介绍： Organizacija (Journal of Management, Information Systems and Human Resources) is an interdisciplinary peer reviewed journal that seeks both theoretical and practical papers devoted to managerial aspects of the subject matter indicated in the title. In particular the journal focuses on papers which cover state-of art developments in the subject area of the journal, its implementation and use in the organizational practice. Organizacija is covered by numerous Abstracting & Indexing services, including SCOPUS.