How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

IF 1.5 Q3 MANAGEMENT

Organizacija Pub Date : 2019-08-01 DOI:10.2478/orga-2019-0013

Dalibor Šimek, R. Šperka

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引用次数: 16

Abstract

Abstract Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

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机器人/人类编排如何帮助人力资源部门:一个试点实施的案例研究

摘要背景和目的：本研究的动机是探索通过软件机器人（Robotic Process Automation–RPA）实现业务流程自动化的当前趋势，以及在大多数流程由人力执行的企业环境中进行管理。随着RPA技术的扩展，对其协调的需求也在增长。案例研究表明，解决这一挑战的可能方案是将编排平台应用于跨国公司人力资源部门的具体业务流程。本文的目的是探索机器人服务编排（RSO）与RPA技术相结合的试点项目实施的阶段和活动，并评估其潜在效益。设计/方法/方法：选择案例研究方法来探索研究现象，即RSO平台与RPA技术相结合的实施，并评估收益。该案例由两家公司组成——（1）正在努力实现入职流程自动化的跨国公司，（2）提供自动化解决方案的技术和咨询公司。数据是通过对两家相关公司的受访者进行半结构化访谈和分析内部文件收集的。结果：本文提供的案例分析揭示了一些关键见解：（1）RSO的战略地位和RPA对现有遗留系统的战术地位，（2）需要更多地关注初始过程建模阶段，（3）应用程序编程接口（API）集成是RPA更可行的解决方案，（5）RSO取代BPMS的未来潜力。结论：首先，在协调取得成效之前，公司需要更多的软件机器人。另一方面，当前的业务流程管理系统（BPMS）解决方案并没有提供管理人力和软件机器人劳动力的功能。RPA预计会扩大，如果没有适当的协调，有效性将不会持续增长。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Organizacija MANAGEMENT-

CiteScore

3.50

自引率

15.80%

发文量

审稿时长

16 weeks

期刊介绍： Organizacija (Journal of Management, Information Systems and Human Resources) is an interdisciplinary peer reviewed journal that seeks both theoretical and practical papers devoted to managerial aspects of the subject matter indicated in the title. In particular the journal focuses on papers which cover state-of art developments in the subject area of the journal, its implementation and use in the organizational practice. Organizacija is covered by numerous Abstracting & Indexing services, including SCOPUS.