The Role of Relationships in Driving Retention, Addressing Burnout, and Reaching Organizational Goals

Abstract

The role of clinician leader takes a toll on health system administrators, with personal impacts such as isolation, burnout, and defensiveness, and institutional outcomes such as impaired job performance, reduced margins, and staff turnover. Research into whether deeper relationships between clinicians and administrators could facilitate organizational change revealed that experiences that focus on bi-directional empathy and relationships address burnout, create trust and connection, and inspire individual and institutional action.