The Vision of the Main Mobile Apps Related to Caravanning: an Analysis of the Reviews Focusing on Users and Developers

IF 3.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Tourism and Services Pub Date : 2022-06-30 DOI:10.29036/jots.v13i24.360

Rocío Hernández-Garrido, David Perea, Cinta Pérez-Calañas

引用次数: 4

Abstract

Mobile applications (apps) are becoming an essential tool when it comes to sightseeing. There is even a specific category for trips in the leading app stores. These are no strangers to the rise of the itinerant travel style, the caravans. The study aims to understand the situation of the main caravanning apps in Spain. We have carried out a web scraping methodology using a sample of 1,601 Spanish reviews of the main apps related to caravanning. The most interesting findings, among others, are that we are getting to know a sector that up to now was unknown and that even has not been affected by the pandemic crisis. Besides, the paper has demonstrated that developers do not follow the right strategies in caravanning apps. The paper also shows users' most crucial concerns about these apps. Therefore, managers of caravanning apps could improve their strategies by focusing their attention on users' concerns and, most important, reviews to respond.

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与房车相关的主要移动应用的愿景：基于用户和开发者的评论分析

移动应用程序（app）正在成为观光的重要工具。在领先的应用商店中，甚至还有一个特定的旅行类别。这些对旅行方式的兴起并不陌生，大篷车。该研究旨在了解西班牙主要房车应用程序的情况。我们使用1601条与房车相关的主要应用程序的西班牙语评论样本进行了网络抓取方法。最有趣的发现是，我们正在了解一个迄今为止不为人知的行业，甚至还没有受到疫情危机的影响。此外，该论文还表明，开发人员在搬运应用程序时没有遵循正确的策略。该论文还展示了用户对这些应用程序最关心的问题。因此，房车应用程序的管理者可以通过将注意力集中在用户的担忧上，最重要的是，通过评论来回应，来改进他们的策略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Tourism and Services HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.80

自引率

16.70%

发文量

期刊介绍： Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.