How can the subjective well-being of nurses be predicted? Understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion

IF 3.9 3区管理学 Q2 BUSINESS

Journal of Service Theory and Practice Pub Date : 2022-10-21 DOI:10.1108/jstp-01-2022-0008

Elham Anasori, Kemal Gurkan Kucukergin, Mohammad Soliman, Fadime Tulucu, L. Altınay

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引用次数: 4

Abstract

PurposeThis paper aims to examine the relationships among work–family conflict (WFC), cognitive regulation, psychological resilience (PR), psychological distress (PD), emotional exhaustion (EE) and subjective well-being (SWB) in a very complex model based on job demands–resources. Also, mediator roles of PD, PR and EE are analyzed.Design/methodology/approachData for the study were collected from 158 full-time nurses working in two hospitals in North Cyprus. Partial Least Squares-Structural Equation Modelling (PLS-SEM) was used to test the model.FindingsThe authors’ findings reveal that cognitive emotion regulation reduces employees' WFC. WFC also has a negative effect on employees' SWB directly and through the mediating role of EE. However, the role of PR in the relationship between cognitive emotion regulation and PD was not significant.Originality/valueThe study adds the original views for hospitals and service providers to recognize the factors which exert detrimental effects on employees' mental health and also the factors which help them to tackle the harsh situation specifically in the time of crisis. Theoretical and practical implications are provided in the study.

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如何预测护士的主观幸福感?了解心理困扰、心理弹性和情绪耗竭的中介作用

目的在一个基于工作需求-资源的非常复杂的模型中，研究工作-家庭冲突（WFC）、认知调节、心理弹性（PR）、心理困扰（PD）、情绪衰竭（EE）和主观幸福感（SWB）之间的关系。并分析了PD、PR和EE的中介作用。设计/方法/方法本研究的数据收集自北塞浦路斯两家医院的158名全职护士。采用偏最小二乘结构方程模型（PLS-SEM）对模型进行了检验。研究结果作者的研究结果表明，认知情绪调节降低了员工的WFC。WFC也通过EE的中介作用直接对员工的主观幸福感产生负面影响。然而，PR在认知情绪调节与PD之间的关系中的作用并不显著。独创性/价值该研究增加了医院和服务提供商的原始观点，以认识到对员工心理健康产生不利影响的因素，以及帮助他们特别是在危机时期应对恶劣情况的因素。研究提供了理论和实践启示。

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来源期刊

Journal of Service Theory and Practice Multiple-

CiteScore

8.00

自引率

15.20%

发文量

期刊介绍： Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.