The COVID-19 Pandemic and Its Impact on Tourism: The Effect of Tourism Knowledge on Risk Perception, Attitude, and Intention

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-05-23 DOI:10.1080/1528008X.2022.2077887

Can Liu, Chang-Young Jeon, Woongan Song, Hee-Won Yang

引用次数: 0

Abstract

ABSTRACT This study used structural equation modeling and examined how tourists’ risk perceptions and intentions are determined by their knowledge of tourism risk and infectious diseases. Data were collected through an online survey with Chinese people who had traveled within the past six months. The analysis revealed that tourists’ knowledge caused a reduction in risk perception and risks associated with tourism activities negatively impacted tourists’ attitudes. Therefore, this study confirmed the relationship between tourists’ knowledge and their risk perception, and its results can be used to reduce tourists’ anxieties and promote safe tourism during the pandemic.

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2019冠状病毒病大流行及其对旅游业的影响:旅游知识对风险感知、态度和意向的影响

摘要本研究采用结构方程模型，考察了游客对旅游风险和传染病的认识如何决定他们的风险认知和意图。数据是通过一项针对过去六个月内旅行过的中国人的在线调查收集的。分析显示，游客的知识导致了风险感知的降低，与旅游活动相关的风险对游客的态度产生了负面影响。因此，本研究证实了游客的知识与风险感知之间的关系，其结果可用于减少游客的焦虑，促进疫情期间的安全旅游。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism