Does National Culture Matter? Restaurant Employees’ Workplace Humor and Job Embeddedness

IF 4.4 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
Han Chen, B. Ayoun
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引用次数: 3

Abstract

The ability to retain employees is a tenacious phenomenon in the restaurant workplace. Focusing on job embeddedness (JE) as possible explanatory factor in the application of the broaden-and-build theory and the social exchange theory, this study assesses the relationships among restaurant employees’ workplace humor, perceived workplace fun, perceived workplace aggression, and organizational JE (OJE). It examines to what extent these relationships vary across contexts, depending on national culture. A structural modeling analysis of data from 540 employees in restaurants in the United States and China provides broad support for our hypothesis: Workplace fun is positively associated with restaurant employees’ OJE while only coworker aggression is negatively related to employees’ OJE. Restaurant employees’ use of affiliative humor and aggressive humor is positively related to perceived workplace fun and negatively associated with perceived workplace aggression. Furthermore, national culture moderates the relationships between affiliative humor and perceived workplace aggression, aggressive humor and perceived workplace fun, as well as between workplace fun and OJE. Our findings contribute to clarifying the dynamics between perceptions of certain organizational factors for understanding when employees may develop OJE. The implication is that restaurant companies with international operations can foster OJE by placing various levels of emphasis on types of humor, workplace fun, and workplace aggression, in societies where individuals perceive these variables differently.
民族文化重要吗?餐厅员工职场幽默与工作嵌入
留住员工的能力是餐馆工作场所的一个顽强现象。本研究将工作嵌入性作为可能的解释因素,运用“扩建理论”和“社会交换理论”,评估餐厅员工的工作场所幽默、工作场所乐趣感知、工作场所侵略感知与组织JE (OJE)之间的关系。它考察了这些关系在不同背景下的差异程度,这取决于民族文化。对美国和中国540名餐厅员工的数据进行结构建模分析,为我们的假设提供了广泛的支持:工作场所的乐趣与餐厅员工的OJE呈正相关,而只有同事攻击与员工的OJE负相关。餐厅员工使用附属幽默和攻击性幽默与工作场所乐趣感正相关,与工作场所攻击性感负相关。此外,民族文化还会调节亲和性幽默与工作场所攻击性感知、攻击性幽默与工作场所乐趣感知、工作场所乐趣与职业敬业度之间的关系。我们的研究结果有助于澄清对某些组织因素的感知之间的动态关系,以了解员工何时可能产生OJE。这意味着,在个人对这些变量的感知不同的社会中,拥有国际业务的餐饮公司可以通过不同程度地强调幽默、工作场所的乐趣和工作场所的侵略性来培养OJE。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Journal of Hospitality & Tourism Research
Journal of Hospitality & Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
10.10
自引率
9.50%
发文量
54
期刊介绍: The Journal of Hospitality & Tourism Research (JHTR) is an international scholarly research journal that publishes high-quality, refereed articles that advance the knowledge base of the hospitality and tourism field. JHTR focuses on original research, both conceptual and empirical, that clearly contributes to the theoretical development of our field. The word contribution is key. Simple applications of theories from other disciplines to a hospitality or tourism context are not encouraged unless the authors clearly state why this context significantly advances theory or knowledge. JHTR encourages research based on a variety of methods, qualitative and quantitative.
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