User-Engaged Virtual Reference Service: A Survey of Chat Reference in Academic Law Libraries

Q4 Social Sciences

Legal Reference Services Quarterly Pub Date : 2022-10-02 DOI:10.1080/0270319X.2023.2161188

Jingwei Zhang

引用次数: 1

Abstract

Abstract Chat reference has been a popular form of synchronous virtual reference used by academic libraries. Since the COVID-19 pandemic, many academic law libraries have also adopted this tool to provide reference services remotely. This article examines the current usage of chat reference among academic law libraries through a survey of law library websites of all ABA-Accredited law schools. The author discusses the advantages of using chat reference, the staffing issue, and possible solutions to that. The author suggests the usage of chatbot to extend reference hours and create a more interactive and welcoming atmosphere to library website users.

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用户参与的虚拟参考咨询服务——高校法学院图书馆聊天参考咨询调查

摘要聊天参考资料是高校图书馆常用的一种同步虚拟参考资料。自新冠肺炎大流行以来，许多学术法律图书馆也采用了这种工具远程提供参考服务。本文通过对所有美国律师协会认证法学院的法律图书馆网站的调查，考察了学术法律图书馆中聊天参考的使用现状。作者讨论了使用聊天参考的优势、人员配置问题以及可能的解决方案。作者建议使用聊天机器人来延长参考时间，并为图书馆网站用户创造一个更具互动性和欢迎性的氛围。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Legal Reference Services Quarterly Social Sciences-Law

CiteScore

0.30

自引率

0.00%

发文量

期刊介绍： An important forum for daily problems and issues, Legal Reference Services Quarterly will assist you in your day-to-day work as it has been helping other law librarians and members of the legal profession for over a decade. You will find articles that are serious, humorous, critical, or simply helpful to the working librarian. Annotated subject bibliographies, overviews of legal literature, reviews of commonly used tools, and the inclusion of reference problems unique to corporate law libraries, judicial libraries, and academic collections will keep you up-to-date on the continuously expanding volume of legal materials and their use in legal research.