The effects of hotel employee ternary safety behavior on negative safety outcomes: the moderation of job vigor and emotional exhaustion

IF 3.9 3区管理学 Q2 BUSINESS

Journal of Service Theory and Practice Pub Date : 2022-06-28 DOI:10.1108/jstp-01-2022-0023

Jiangchi Zhang, Chaowu Xie, A. Morrison, Rui Huang, Yuxi Li, Gaoyang Wu

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引用次数: 1

Abstract

PurposeThe effect of hotel employee safety behavior has not as yet been investigated. The purpose of this research is to determine the impact of hotel employee ternary safety behavior on negative safety outcomes, as well as the moderation effects of job vigor and emotional exhaustion.Design/methodology/approachA questionnaire survey of 16 medium- and high-star-rated hotels in southeast China was conducted and 571 responses were received for model estimation. The statistical analysis techniques adopted were confirmatory factor analysis, correlation analysis, hierarchical regression, and structural equation modeling.FindingsThe results showed that: (1) safety compliance and participation positively predicted safety adaptation; (2) the three dimensions of safety behavior contributed to reducing negative safety outcomes, and there was a multiple mediation process in their relationship; and (3) job vigor positively moderated the influence of safety compliance and adaption on negative safety outcomes, and emotional exhaustion negatively moderated the influence of safety participation on negative safety outcomes.Originality/valueThis research provides greater insights into the relationship between safety behavior and outcome performance within the hotel industry, and yields theoretical and practical implications for improving employee safety behavior and hotel safety performance.

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酒店员工三元安全行为对负性安全结果的影响:工作活力和情绪耗竭的调节作用

目的酒店员工安全行为的影响尚未得到调查。本研究的目的是确定酒店员工三元安全行为对负面安全结果的影响，以及工作活力和情绪衰竭的调节作用。设计/方法/方法对中国东南部16家中高星级酒店进行问卷调查，共收到571份模型估计回复。采用的统计分析技术有验证性因素分析、相关分析、层次回归和结构方程建模。研究结果表明：（1）安全依从性和参与性对安全适应性有正向预测作用；（2）安全行为的三个维度有助于减少负面安全结果，并且在它们的关系中存在多重中介过程；（3）工作活力正向调节安全依从性和适应性对负面安全结果的影响，情绪耗竭负向调节安全参与对负面安全后果的影响。独创性/价值这项研究为酒店行业的安全行为和结果绩效之间的关系提供了更多的见解，并为改善员工安全行为和酒店安全绩效产生了理论和实践意义。

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来源期刊

Journal of Service Theory and Practice Multiple-

CiteScore

8.00

自引率

15.20%

发文量

期刊介绍： Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.