Workarounds as generative mechanisms for bottom-up process innovation—Insights from a multiple case study

IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Christian Bartelheimer, Verena Wolf, Daniel Beverungen
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引用次数: 4

Abstract

Workarounds are goal-driven deviations from the standard operating procedures performed to overcome obstacles constraining day-to-day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co-workers' activities, IT artefacts, and organisational structures. The results of our multiple two-year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom-up process innovation.

Abstract Image

变通方法作为自下而上流程创新的生成机制——来自多个案例研究的见解
变通方法是目标驱动的偏离标准操作程序,以克服限制日常工作的障碍。尽管从临时修复开始,但它们可以在整个组织中建立起来,并触发流程和IT工件的创新,从而永久地解决不适合的问题。尽管先前的研究已经引出了变通方法的先例和类型,但尚不清楚变通方法如何在组织中扩散,从而如何创新同事的活动、it工件和组织结构。我们为期两年的多个案例研究的结果为变通方法的扩散以及它们如何作为自下而上流程创新的生成机制提供了独特的经验见解。
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来源期刊
Information Systems Journal
Information Systems Journal INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
14.60
自引率
7.80%
发文量
44
期刊介绍: The Information Systems Journal (ISJ) is an international journal promoting the study of, and interest in, information systems. Articles are welcome on research, practice, experience, current issues and debates. The ISJ encourages submissions that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods.The ISJ has particularly built its reputation by publishing qualitative research and it continues to welcome such papers. Quantitative research papers are also welcome but they need to emphasise the context of the research and the theoretical and practical implications of their findings.The ISJ does not publish purely technical papers.
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