Emotions at work: implications for psychological well-being of prison officers in Nigeria

Q4 Business, Management and Accounting

International Journal of Work Organisation and Emotion Pub Date : 2021-06-08 DOI:10.1504/IJWOE.2021.10037982

F. Ugwu, Ike E. Onyishi, Emenike N. Anyaegbunam, L. E. Ugwu

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引用次数: 1

Abstract

Rising evidence indicates that surface acting is associated with energy expenditure which siphons resources needed to enhance well-being. We therefore examined the effects of surface acting, emotional exhaustion, and emotional intelligence on psychological well-being in a moderated mediation model. Based on a sample of 307 Nigerian prison officers, results showed that: the direct effect of surface acting on psychological well-being was significant; emotional exhaustion mediated the negative relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and emotional exhaustion; the link between emotional exhaustion and psychological well-being was moderated by emotional intelligence; and the indirect effect of surface acting on psychological well-being via emotional exhaustion was significant. This study has important theoretical and practical implications for service organisations wishing to buffer the deleterious effects of surface acting and emotional exhaustion on psychological well-being.

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工作情绪：对尼日利亚狱警心理健康的影响

越来越多的证据表明，表面行为与能量消耗有关，而能量消耗消耗了增进健康所需的资源。因此，我们在一个有调节的中介模型中检验了表面表演、情绪耗竭和情绪智力对心理健康的影响。基于对307名尼日利亚监狱工作人员的抽样调查，结果表明:表面行为对心理健康的直接影响显著;情绪耗竭在表层表演与心理健康的负向关系中起中介作用;情绪智力调节表面表演与心理健康的关系;情绪智力调节表面表演与情绪耗竭的关系;情绪耗竭与心理健康之间的关系受情绪智力的调节;表面行为通过情绪耗竭对心理健康的间接影响显著。本研究对于希望缓冲表面表演和情绪耗竭对心理健康的有害影响的服务机构具有重要的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Work Organisation and Emotion Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

1.20

自引率

0.00%

发文量

期刊介绍： The role of emotion, and its relationship to the body and aesthetics, has emerged as a significant area of research in the field of management and organisational analysis. The IJWOE is unique in that it seeks to draw together different perspectives on the roles that emotion, embodiment and aesthetics increasingly play within the contemporary organisation and beyond. In doing so, it aims to shape and define emerging debates around these issues within both the academic and practitioner communities.