Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system

IF 2 Q2 COMMUNICATION
Anette Grønning
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引用次数: 2

Abstract

Abstract In Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and telephonic communication, e-consultations are likely to both afford some benefits and present struggles. In this article, I examine the use and perception of primary care e-consultations from the perspective of the patient. The study is based on qualitative interviews with 20 patients and guided by the following research question: How do patients struggle with and master digital participation during e-consultations? The study demonstrates that e-consultations are more than a digital access point to the healthcare system: patients often struggle to maintain contact with their general practitioner, and e-consultations can help them navigate the healthcare system. Indeed, those who master this form of communication are appreciative of it and perceive it as screen care.
挣扎和掌握电子邮件咨询:对数字医疗保健系统的访问、互动和参与的研究
在丹麦,医疗咨询和去看医生的机构实践在过去十年中得到了扩展,电子邮件咨询(电子咨询)现在补充了传统的咨询。作为一种与面对面和电话沟通不同的沟通形式,电子咨询可能既带来一些好处,也存在一些困难。在本文中,我从患者的角度研究了初级保健电子咨询的使用和感知。该研究基于对20名患者的定性访谈,并以以下研究问题为指导:患者如何在电子咨询期间挣扎并掌握数字参与?研究表明,电子咨询不仅仅是医疗保健系统的数字访问点:患者经常很难与他们的全科医生保持联系,而电子咨询可以帮助他们了解医疗保健系统。事实上,那些掌握这种沟通形式的人很欣赏它,并将其视为屏幕关怀。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Nordicom Review
Nordicom Review COMMUNICATION-
CiteScore
2.80
自引率
9.10%
发文量
10
审稿时长
52 weeks
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