A Cross-Sectional Study on the Relationship Between Street-Level Bureaucrats’ Role Identity and Their Discretionary Decision-Making Practice toward Citizen-Clients

IF 3.2 3区管理学 Q1 PUBLIC ADMINISTRATION

Administration & Society Pub Date : 2023-03-17 DOI:10.1177/00953997231157752

Didde Cramer Jensen, M. M. Pedersen

引用次数: 1

Abstract

This study tests the hypothesis that the role identity of street-level bureaucrats is related to variation in their discretionary decisions in relation to the behavior of citizen-clients. The study draws on crosssectional survey data on 465 officers from prisons in Denmark. Results from the study show a negative correlation between prison officers role identity as formalistic (state-agent) and the likelihood of differentiating in response to citizen-clients’ behavior. Correspondingly, the results shows a positive relationship between informal rule identification (citizen-agent) and differential responses against citizen-client behavior. The findings indicate a causal relationship between street-level bureaucrats’ role identity and their discretionary decisions.

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街道官员的角色认同与对市民客户的自由裁量决策行为关系的横断面研究

本研究检验了这样一种假设，即街头官僚的角色认同与他们在公民客户行为方面的自由裁量决定的变化有关。这项研究利用了丹麦465名监狱官员的横断面调查数据。研究结果显示，监狱官员作为形式主义者（国家代理人）的角色认同与对公民客户行为做出区分的可能性之间存在负相关。相应地，研究结果表明，非正式规则识别（公民代理人）与对公民客户行为的差异反应之间存在正相关关系。研究结果表明，街头官僚的角色认同与他们的自由裁量决定之间存在因果关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Administration & Society PUBLIC ADMINISTRATION-

CiteScore

4.50

自引率

4.30%

发文量

期刊介绍： Administration & Society seeks to further the understanding of public and human service organizations, their administrative processes, and their effect on society. The journal publishes empirically oriented research reports and theoretically specific articles that synthesize or contribute to the advancement of understanding and explanation in these fields. Of particular interest are (1) studies that analyze the effects of the introduction of administrative strategies, programs, change interventions, and training; and (2) studies of intergroup, interorganizational, and organization-environment relationships and policy processes.