Transitions in Project Management Offices: A Framework Relating Functions, Success Factors and Project Performance in a High-Technology Company

IF 1.9 4区管理学 Q3 ENGINEERING, INDUSTRIAL

Engineering Management Journal Pub Date : 2021-06-22 DOI:10.1080/10429247.2021.1925497

S. Barbalho, José Carlos de Toledo, Ana Carolina Cintra Faria

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引用次数: 1

Abstract

Abstract This paper aims to present and analyze the transitions in operational activities and the performance of a Project Management Office (PMO) in a technology-based company through a longitudinal case study. The paper discusses functions, tensions, success factors, indicators, and performance and how they drive the major changes faced by the PMO. The results demonstrated that political tensions, more than performance, explained PMO changes. Tensions are originated from both requirements from project stakeholders that were not addressed and success itself, meaning that stakeholder dispute for capitalizing on the success’s honors and benefits. Issues about centralization, project performance, and focus on stakeholders’ demands seem to be central for designing the role and functions of project management offices in the studied high-technology company. In the end, a theoretical framework presents the results of the case study in terms of factors influencing PMO transitions.

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项目管理办公室的转型:一个与高科技公司职能、成功因素和项目绩效相关的框架

摘要本文旨在通过纵向案例研究，介绍和分析一家科技型公司项目管理办公室（PMO）在运营活动和绩效方面的转变。本文讨论了职能、紧张关系、成功因素、指标和绩效，以及它们如何推动PMO面临的重大变革。结果表明，政治紧张，而不是绩效，解释了PMO的变化。紧张关系既源于项目利益相关者的未解决要求，也源于成功本身，这意味着利益相关者对利用成功的荣誉和利益存在争议。在所研究的高科技公司中，关于集中化、项目绩效和关注利益相关者需求的问题似乎是设计项目管理办公室角色和职能的核心。最后，一个理论框架从影响PMO转变的因素方面给出了案例研究的结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Engineering Management Journal 工程技术-工程：工业

CiteScore

5.60

自引率

12.00%

发文量

审稿时长

>12 weeks

期刊介绍： EMJ is designed to provide practical, pertinent knowledge on the management of technology, technical professionals, and technical organizations. EMJ strives to provide value to the practice of engineering management and engineering managers. EMJ is an archival journal that facilitates both practitioners and university faculty in publishing useful articles. The primary focus is on articles that improve the practice of engineering management. To support the practice of engineering management, EMJ publishes papers within key engineering management content areas. EMJ Editors will continue to refine these areas to ensure they are aligned with the challenges faced by technical organizations and technical managers.