Exploring the Challenges and Issues in Adopting Cybersecurity in Saudi Smart Cities: Conceptualization of the Cybersecurity-Based UTAUT Model

Abstract

This study aims to explore the challenges and issues in adopting cybersecurity practices in smart Saudi cities and to develop and validate a newly developed cybersecurity-based unified theory of acceptance and use of technology 3 (UTAUT3) model. The study has a twofold purpose. First, it identified the key challenges and issues in adopting smart cities in Saudi smart cities. Second, it developed a technology-based model to adopt cybersecurity practices in Saudi smart cities. Two surveys were conducted to achieve these objectives. The first survey identified challenges and gaps in adopting cybersecurity practices in smart cities, revealing concerns about weak cybersecurity platforms, privacy breaches, and the impact of IT infrastructure advancements on Saudi culture (N = 554: common public). The second survey focused on developing and validating a cybersecurity-based UTAUT3 model (N = 108: IT professionals), emphasizing nine factors: performance expectancy, effort expectancy, social influence, facilitating conditions, safety, resiliency, availability, confidentiality, and integrity of cybersecurity. The model’s validity and reliability were assessed, demonstrating its potential for understanding user behavior and adoption patterns in smart cities. The study findings provide valuable insights into the factors influencing the adoption of cybersecurity measures in smart Saudi cities, highlighting the need for targeted strategies, effective awareness programs, and collaboration between stakeholders to promote a secure and resilient digital environment. Future research may focus on refining the model, extending its applicability to other regions or countries, and investigating the impact of emerging technologies and evolving cyber threats on user behavior and cybersecurity practices.