PENGARUH KELENGKAPAN PERALATAN ROOM ATTENDANT TERHADAP KINERJA HOUSEKEEPING DI HOTEL SANTIKA PREMIERE MALANG

Abstract

Hotel is a commercial business, the success of a hotel business depends on its processing, because without a good management system hotel operations will not run smoothly. One department has an important role in providing comfort to guests so that the longer guests to stay are Housekeeping. The role of Housekeeping department especially room attendant in operation of a Hotel is very important, that is to maintain cleanliness, neatness, and completeness in hotel room. Researchers will discuss, how far the importance of completeness of work equipment to maximize cleanliness, neatness, and completeness of room space. The purpose of this research is to know the completeness of room attendant equipment to improve room cleaning service. The research method used by the researcher is qualitative descriptive studying the existing problems and work procedures in force. Data source for this research is obtained from observation and literature study, observation (observation) data collection by direct observation to an object under study in a short time and aims to get a picture of the object that has been studied. Library study is a method of collecting data directed to search data and information through documents, whether written documents, photographs, images, or electronic documents that can support the writing process. The solution required is communication to the floor supervisor, especially regarding the completeness of the equipment. In order to run any performance smoothly, and also room attendant can provide knowledge and good example to the junior.