The factors influencing information technology solutions evaluation: A case of a Nigerian Bank from actor-network theory perspective

IF 2 4区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Information Development Pub Date : 2023-08-30 DOI:10.1177/02666669231196503

Adediran Ibitomi, T. Iyamu

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引用次数: 0

Abstract

Although information technology (IT) solutions are deployed to enable organizational objectives, however, the solutions do at the same time constrain the operations, as was in the case of a Nigerian banking institution, ActionBank. Some of the attributes of the constraints arise because evaluation of the IT solutions is not regularly conducted. From both technical and non-technical perspectives, this study explores factors that influence the challenging constraints. Qualitative data, using semi-structured interview technique, were gathered from employees of both IT and business units of the bank. Actor-network theory was employed in the analysis. From the analysis, the factors that influence the deployment of IT solutions in the organization were found, which are Requirements; Alignment; Process-oriented; Random approach; Scalability and reliability; and Stock of knowledge. Figure 1 is used to illustrate the interaction and interdependence between these factors, as they influence the selection, deployment and evaluation of the IT solutions that are used to enable and support banking operations. The paper discusses how the factors manifest themselves to influence the selection and deployment of IT solutions in the organization. This brings a fresh perspective to both operational and strategic approaches in the use of IT solutions to enable and support banking goals and objectives.

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信息技术解决方案评价的影响因素——基于行动者网络理论的尼日利亚某银行案例

尽管部署信息技术（IT）解决方案是为了实现组织目标，但这些解决方案同时也限制了运营，尼日利亚银行机构ActionBank就是这样。由于没有定期对IT解决方案进行评估，因此出现了一些限制因素。本研究从技术和非技术的角度探讨了影响挑战性约束的因素。使用半结构化访谈技术，从银行IT和业务部门的员工那里收集定性数据。运用行动者网络理论进行分析。通过分析，发现了影响组织中IT解决方案部署的因素，即需求；对齐过程导向；随机方法；可扩展性和可靠性；以及知识储备。图1用于说明这些因素之间的相互作用和相互依存关系，因为它们影响用于启用和支持银行业务的IT解决方案的选择、部署和评估。本文讨论了影响组织中IT解决方案的选择和部署的因素是如何表现出来的。这为使用IT解决方案实现和支持银行业目标和目的的运营和战略方法带来了新的视角。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Development INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

5.10

自引率

5.30%

发文量

期刊介绍： Information Development is a peer-reviewed journal that aims to provide authoritative coverage of current developments in the provision, management and use of information throughout the world, with particular emphasis on the information needs and problems of developing countries. It deals with both the development of information systems, services and skills, and the role of information in personal and national development.