S. Suprianto, S. H. Arhas, M. Awaluddin, Nisa Ariantini, M. Zainuddin
{"title":"Quality of Online Academic Services during the Covid-19 Pandemic at FKIP-UBT","authors":"S. Suprianto, S. H. Arhas, M. Awaluddin, Nisa Ariantini, M. Zainuddin","doi":"10.26858/jiap.v13i1.44686","DOIUrl":null,"url":null,"abstract":"The purpose of this study was to determine the quality of service in terms of quality, quantity, duration and need for supervision. This type of research is a combination research (mixed methods), which combines the types of quantitative and qualitative research. In order to obtain quantitative results, the population in this study was 59, so this research is a population study. Meanwhile, to obtain qualitative results, the selected informants were 5 people consisting of 2 lecturers and 3 students. Data collection techniques used are questionnaires, observations and interviews. The mixed methods research design used is a triangulation design. The results showed that the quality of academic services during the Covid-19 pandemic at FKIP UBT was in the good category.","PeriodicalId":52890,"journal":{"name":"Jurnal Ilmiah Ilmu Administrasi Publik","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ilmiah Ilmu Administrasi Publik","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.26858/jiap.v13i1.44686","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The purpose of this study was to determine the quality of service in terms of quality, quantity, duration and need for supervision. This type of research is a combination research (mixed methods), which combines the types of quantitative and qualitative research. In order to obtain quantitative results, the population in this study was 59, so this research is a population study. Meanwhile, to obtain qualitative results, the selected informants were 5 people consisting of 2 lecturers and 3 students. Data collection techniques used are questionnaires, observations and interviews. The mixed methods research design used is a triangulation design. The results showed that the quality of academic services during the Covid-19 pandemic at FKIP UBT was in the good category.