Understanding hosts’ task performance antecedents in e-rentals

IF 5.3 3区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Hospitality and Tourism Technology Pub Date : 2022-07-18 DOI:10.1108/jhtt-11-2020-0286

Iolanda Barbeitos, T. Oliveira

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引用次数: 1

Abstract

Purpose When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study aims to explain hosts’ task performance in short-term rentals (e-rentals). Design/methodology/approach The proposed model explains hosts’ task performance in e-rentals as a combination of task-specific user capabilities and technology capabilities. The model was tested using the partial least square path modelling technique. Findings Task-specific user capabilities of covert observation and interrogation were found to have a positive influence on task performance. Moreover, a moderation effect of representation on the relationship between self-disclosure and task performance was found to be significant, yet contrary to the one hypothesized. Originality/value The findings from this study help to develop the concept of task-specific user capabilities in shaping task performance.

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了解电子简历中主持人的任务表现前因

目的在评估预订查询时，房东依靠对等（P2P）住宿平台（P2PAP）做出明智的决定。因此，接受或拒绝预订受到P2PAP向主人传达有关客人的有价值信息的能力的影响。本研究旨在解释房东在短期租赁（电子租赁）中的任务表现。设计/方法论/方法所提出的模型将房东在电子租赁中的任务绩效解释为特定任务的用户能力和技术能力的结合。使用偏最小二乘路径建模技术对该模型进行了测试。发现任务特定用户的秘密观察和询问能力对任务表现有积极影响。此外，表征对自我披露和任务表现之间关系的调节作用被发现是显著的，但与假设的相反。独创性/价值本研究的发现有助于发展特定任务用户能力在塑造任务绩效方面的概念。

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来源期刊

Journal of Hospitality and Tourism Technology HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

8.40

自引率

12.80%

发文量

期刊介绍： The Journal of Hospitality and Tourism Technology is the only journal dedicated solely for research in technology and e-business in tourism and hospitality. It is a bridge between academia and industry through the intellectual exchange of ideas, trends and paradigmatic changes in the fields of hospitality, IT and e-business. It covers: -E-Marketplaces, electronic distribution channels, or e-Intermediaries -Internet or e-commerce business models -Self service technologies -E-Procurement -Social dynamics of e-communication -Relationship Development and Retention -E-governance -Security of transactions -Mobile/Wireless technologies in commerce -IT control and preparation for disaster -Virtual reality applications -Word of Mouth. -Cross-Cultural differences in IT use -GPS and Location-based services -Biometric applications -Business intelligence visualization -Radio Frequency Identification applications -Service-Oriented Architecture of business systems -Technology in New Product Development