I see myself in my leader: transformational leadership and its impact on employees' technology-mediated knowledge sharing in professional service firms

IF 3.9 3区管理学 Q2 BUSINESS

Journal of Service Theory and Practice Pub Date : 2022-12-13 DOI:10.1108/jstp-04-2022-0093

M. Nguyen

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引用次数: 4

Abstract

PurposeKnowledge is the main product of professional service firms; therefore, knowledge is the key to success. Due to the nature of this organizational type, management in professional service firms has faced many challenges in encouraging employees to share knowledge. The diffusion of technologies has facilitated technology-mediated knowledge sharing (TMKS), which helps the transfer of knowledge become easier without time and space limits. This study aims to unfold the impact of transformational leadership as an antecedent of TMKS under the interplay with perceived ease of use and perceived usefulness in using technology.Design/methodology/approachAn online survey was distributed to employees in professional service firms through the snowball sampling method. Three hundred forty employees, who had experience with technology-mediated knowledge sharing, participated in the survey.FindingsThe findings showed that transformational leadership had a significant impact on TMKS, which was moderated by perceived usefulness and gender. TMKS influenced organizational innovation, and the mediating effect of TMKS was identified.Originality/valueThis study provides solutions for management in professional service firms to motivate their employees to share knowledge via technology, which drives organizational innovation. More caution about gender differences and the low levels of perceived usefulness from employees need to be considered when adopting transformational leadership.

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我在我的领导者身上看到了我自己:专业服务公司变革型领导及其对员工技术中介知识共享的影响

目的知识是专业服务公司的主要产品；因此，知识是成功的关键。由于这种组织类型的性质，专业服务公司的管理层在鼓励员工分享知识方面面临着许多挑战。技术的传播促进了技术中介的知识共享，这有助于在没有时间和空间限制的情况下更容易地转移知识。本研究旨在揭示作为TMKS前因的变革型领导在与感知的易用性和感知的技术使用有用性相互作用下的影响。设计/方法/方法通过滚雪球抽样法向专业服务公司的员工分发了一份在线调查。340名具有技术中介知识共享经验的员工参与了这项调查。研究结果表明，变革型领导对TMKS有显著影响，这受到感知有用性和性别的调节。TMKS影响组织创新，TMKS的中介作用得到了肯定。原创性/价值本研究为专业服务公司的管理层提供了解决方案，以激励员工通过技术分享知识，从而推动组织创新。在采用变革型领导时，需要更多地考虑性别差异和员工对有用性的感知水平低。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Service Theory and Practice Multiple-

CiteScore

8.00

自引率

15.20%

发文量

期刊介绍： Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.