Improving Access to Free Online Legal Information Through Universal Design: User Personas, User Journeys, a Proposal, and a Prototype

Q4 Social Sciences

Legal Reference Services Quarterly Pub Date : 2022-01-02 DOI:10.1080/0270319X.2021.2003686

Connie K. N. Chang

引用次数: 6

Abstract

Abstract This article uses the design thinking methods of user personas and user journeys to consider how to improve the user experience of searching for free legal information online. A universal design for free legal information websites would accommodate people with varying levels of online search skills and familiarity with the law, thus enhancing access to justice. To realize a vision of robust and user-friendly access to free online legal information, this article presents a prototype for a network of official legal information websites with the same look, layout, and functionality—all designed to be useful, inclusive, and simple to use.

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通过通用设计改善免费在线法律信息的获取：用户角色、用户旅程、提案和原型

摘要本文采用用户角色和用户旅程的设计思维方法，思考如何提高用户在线搜索免费法律信息的体验。免费法律信息网站的通用设计将为具有不同在线搜索技能和熟悉法律水平的人提供便利，从而提高诉诸司法的机会。为了实现强大且用户友好地访问免费在线法律信息的愿景，本文提出了一个具有相同外观、布局和功能的官方法律信息网站网络的原型，所有这些网站都设计为有用、包容且易于使用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Legal Reference Services Quarterly Social Sciences-Law

CiteScore

0.30

自引率

0.00%

发文量

期刊介绍： An important forum for daily problems and issues, Legal Reference Services Quarterly will assist you in your day-to-day work as it has been helping other law librarians and members of the legal profession for over a decade. You will find articles that are serious, humorous, critical, or simply helpful to the working librarian. Annotated subject bibliographies, overviews of legal literature, reviews of commonly used tools, and the inclusion of reference problems unique to corporate law libraries, judicial libraries, and academic collections will keep you up-to-date on the continuously expanding volume of legal materials and their use in legal research.