Empirical evidence on human learning and work characteristics in the transition to automated order picking

IF 11.2 2区 管理学 Q1 MANAGEMENT
Dominic Loske
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引用次数: 7

Abstract

Although technological innovation has enabled a new wave of warehouse automation, human involvement remains necessary for most order picking operations in grocery retailing. This has spawned new forms of interaction between humans, machines, and intelligent software, that is, cyber-sociotechnical systems. However, scant empirical field-based research has been conducted on how this transition impacts human learning and the perception of work characteristics. Considering that humans are an essential element of these systems, it is fundamentally important to quantify the impact of these transformations when aspiring to improve performance, quality, and workers' well-being as primary outcomes of order picking systems. This study utilized a mixed-methods design, developing and applying parametric and non-parametric approaches to operationalize learning progress, and semi-structured interviews were conducted to examine perceived work characteristics. The findings indicate that the perception–cognition–motor–action cycle for learning by doing tasks can be accelerated through real-time feedback provided by the order picking system. Furthermore, perceived work autonomy and feedback from the picking system are constant or perceived as greater when human decisions are accepted. The results have valuable implications for logistics practitioners, emphasizing the need for human-centered work system design.

人类学习和工作特征的经验证据在过渡到自动化订单挑选
尽管技术创新带来了新一轮的仓库自动化浪潮,但在杂货零售业中,大多数订单挑选操作仍然需要人工参与。这催生了人类、机器和智能软件之间新的互动形式,即网络社会技术系统。然而,关于这种转变如何影响人类学习和对工作特征的感知的实证研究很少。考虑到人类是这些系统的基本要素,当渴望提高绩效、质量和工人福祉作为拣货系统的主要成果时,量化这些转变的影响是至关重要的。本研究采用混合方法设计,开发和应用参数和非参数方法来操作学习进度,并进行半结构化访谈来检查感知工作特征。研究结果表明,通过排序系统提供的实时反馈可以加速任务学习的感知-认知-运动-行动周期。此外,当人类的决定被接受时,感知到的工作自主权和来自挑选系统的反馈是恒定的,或者被认为是更大的。研究结果对物流从业者具有重要意义,强调了以人为中心的工作系统设计的必要性。
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来源期刊
CiteScore
14.40
自引率
14.60%
发文量
34
期刊介绍: Supply chain management and logistics processes play a crucial role in the success of businesses, both in terms of operations, strategy, and finances. To gain a deep understanding of these processes, it is essential to explore academic literature such as The Journal of Business Logistics. This journal serves as a scholarly platform for sharing original ideas, research findings, and effective strategies in the field of logistics and supply chain management. By providing innovative insights and research-driven knowledge, it equips organizations with the necessary tools to navigate the ever-changing business environment.
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