Reconnoitering the Effects of Risk and Knowledge on Use Intention for E-money Services Among Saudi Arabian Residents

Q2 Business, Management and Accounting

Business Perspectives and Research Pub Date : 2023-04-26 DOI:10.1177/22785337221148841

A. Salameh, Naeem Hayat, Anis Ali

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Abstract

Technology impacts human life in multiple ways, and the internet offers the facility to perform traditional money transactions instantly. However, technology adoption is risky, and numerous risks hinder the intention formation from using e-money services. The current work investigates four types of associated risks (financial, service, time, and psychological risk) impacting the use intention for e-money services among Saudi Arabian and estimating the effect of e-money services knowledge on the use intention. For the existing cross-sectional study, quantitative data were collected in Saudi Arabia on social media. Analysis was executed with 328 valid sample data with the partial least square structural equation modeling software SmartPLS 3.3. Results revealed that e-money services’ financial, time, and service risks insignificantly influence the e-money usage intention. However, psychological risk and knowledge about e-money services significantly influence the use intention for e-money services. E-money services firms reduce financial, time, and service risk perceptions. Improving knowledge of e-money services and reducing the psychological risk build a favorable usage intention. The results help develop appropriate management and policy guidelines to facilitate Saudi Arabia to become a cashless society by 2030. The study’s limitations and future research options are stated at the end.

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风险和知识对沙特阿拉伯居民电子货币服务使用意愿的影响

科技以多种方式影响着人类的生活，互联网提供了即时进行传统货币交易的设施。然而，技术采用是有风险的，许多风险阻碍了使用电子货币服务的意向形成。目前的工作调查了影响沙特阿拉伯电子货币服务使用意愿的四种相关风险(金融、服务、时间和心理风险)，并估计了电子货币服务知识对使用意愿的影响。对于现有的横断面研究，在沙特阿拉伯的社交媒体上收集定量数据。采用偏最小二乘结构方程建模软件SmartPLS 3.3对328个有效样本数据进行分析。结果显示，电子货币服务的财务风险、时间风险和服务风险对电子货币使用意愿的影响不显著。然而，心理风险和对电子货币服务的了解对电子货币服务的使用意愿有显著影响。电子货币服务公司降低了财务、时间和服务风险感知。提高对电子货币业务的认识，降低心理风险，形成良好的使用意愿。研究结果有助于制定适当的管理和政策指导方针，以促进沙特阿拉伯到2030年成为无现金社会。最后阐述了本研究的局限性和未来的研究方向。

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来源期刊

Business Perspectives and Research Business, Management and Accounting-Business and International Management

CiteScore

5.00

自引率

0.00%

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期刊介绍： Business Perspectives and Research (BPR) aims to publish conceptual, empirical and applied research. The empirical research published in BPR focuses on testing, extending and building management theory. The goal is to expand and enhance the understanding of business and management through empirical investigation and theoretical analysis. BPR is also a platform for insightful and theoretically strong conceptual and review papers which would contribute to the body of knowledge. BPR seeks to advance the understanding of for-profit and not-for-profit organizations through empirical and conceptual work. It also publishes critical review of newly released books under Book Review section. The aim is to popularize and encourage discussion on ideas expressed in newly released books connected to management and allied disciplines. BPR also periodically publishes management cases grounded in theory, and communications in the form of research notes or comments from researchers and practitioners on published papers for critiquing and/or extending thinking on the area under consideration. The overarching aim of Business Perspectives and Research is to encourage original/innovative thinking through a scientific approach.