Teaching Appropriate Feedback Reception Skills Using Computer-based Instruction: A Systematic Replication

IF 2.2 3区管理学 Q3 MANAGEMENT

Journal of Organizational Behavior Management Pub Date : 2021-04-01 DOI:10.1080/01608061.2021.1903647

Seth G. Walker, Tyra P. Sellers

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引用次数: 6

Abstract

ABSTRACT Feedback is a common intervention used to address performance issues in clinical and organizational settings. Most research on feedback focuses on manipulating either the parameters of feedback delivery or the behavior of the feedback provider. Because feedback requires a provider and a recipient, it is likely that the behavior of the feedback recipient also influences the impact of performance feedback. The current study investigated the efficacy of training individuals to receive feedback in an appropriate manner using computer-based instruction (CBI). All three participants demonstrated increases in accuracy of appropriate feedback behaviors following CBI. Two participants also demonstrated slight increases in performance on tasks related to workplace performance. This study extends the application of CBI to a new and complex skill repertoire and examines its possible impact on work performance. We discuss how CBI may increase training efficiency in settings with large numbers of staff who need to be trained in certain skills as compared to traditional in-person training formats.

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利用计算机教学教授适当的反馈接收技能:系统复制

摘要反馈是一种常见的干预措施，用于解决临床和组织环境中的绩效问题。大多数关于反馈的研究都集中在操纵反馈传递的参数或反馈提供者的行为上。因为反馈需要提供者和接受者，所以反馈接受者的行为很可能也会影响绩效反馈的影响。目前的研究调查了使用计算机教学（CBI）以适当方式训练个人接受反馈的效果。所有三名参与者都证明CBI后适当反馈行为的准确性有所提高。两名参与者在与工作表现相关的任务中的表现也略有提高。本研究将CBI的应用扩展到一种新的复杂技能库，并考察其对工作表现的可能影响。我们讨论了与传统的面对面培训形式相比，CBI如何在大量员工需要接受某些技能培训的情况下提高培训效率。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Organizational Behavior Management Multiple-

CiteScore

2.70

自引率

47.60%

发文量

期刊介绍： The Journal of Organizational Behavior Management—the official journal of the OBM Network (www.obmnetwork.com)—is a periodical devoted specifically to scientific principles to improve organizational performance through behavioral change. The journal publishes research and review articles, reports from the field, discussions, and book reviews on the topics that are critical to today"s organization development practitioners, operations managers, and human resource professionals.