Structuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector

IF 4.6 3区管理学 Q1 MANAGEMENT

Human Resource Development Review Pub Date : 2021-06-11 DOI:10.1177/15344843211024028

Maria Augusta Siqueira Mathias, Na Fu, O. Oliveira

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引用次数: 3

Abstract

Given the service sector’s inherent dynamism, organizations ultimately rely on their employees’ and managers’ knowledge, skills, and capabilities to complete tasks for their clients. However, the lack of pragmatic guidance for human resource development (HRD) professionals in the literature on a training-oriented high performance work system (HPWS) for frontline employees (FLE) justifies this study’s systemization of context-specific dimensions and implementation drivers. A systematic review in the period of 2008 to 2018 identified 185 potential articles, which, after a thorough content investigation, resulted in 90 papers that substantiated the proposal of 5 dimensions and 14 drivers for this particular HPWS. This paper’s main scientific contribution is the promotion of a better understanding of the conceptual work on the theme through a structured overview. The systemization of unprecedented dimensions and drivers of a training-oriented HPWS for FLE allows HRD professionals to efficiently plan their initiatives. It constitutes this article’s novelty and central applied contribution.

查看原文本刊更多论文

构建以培训为导向的高绩效工作体系:对服务业一线员工的系统回顾

考虑到服务业固有的活力，组织最终依靠员工和管理者的知识、技能和能力来完成客户的任务。然而，在针对一线员工(FLE)的以培训为导向的高绩效工作系统(HPWS)的文献中，缺乏对人力资源开发(HRD)专业人员的实用指导，因此本研究将特定情境的维度和实施驱动因素系统化。2008年至2018年期间的一项系统审查确定了185篇潜在的文章，经过彻底的内容调查，产生了90篇论文，证实了这一特定HPWS的5个维度和14个驱动因素的建议。本文的主要科学贡献是通过结构化概述促进对主题概念性工作的更好理解。前所未有的面向培训的人力资源管理系统的系统化，使人力资源开发专业人员能够有效地规划他们的计划。这是本文的新颖性和核心应用贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Resource Development Review MANAGEMENT-

CiteScore

9.60

自引率

17.20%

发文量

期刊介绍： As described elsewhere, Human Resource Development Review is a theory development journal for scholars of human resource development and related disciplines. Human Resource Development Review publishes articles that make theoretical contributions on theory development, foundations of HRD, theory building methods, and integrative reviews of the relevant literature. Papers whose central focus is empirical findings, including empirical method and design are not considered for publication in Human Resource Development Review. This journal encourages submissions that provide new theoretical insights to advance our understanding of human resource development and related disciplines. Such papers may include syntheses of existing bodies of theory, new substantive theories, exploratory conceptual models, taxonomies and typology developed as foundations for theory, treatises in formal theory construction, papers on the history of theory, critique of theory that includes alternative research propositions, metatheory, and integrative literature reviews with strong theoretical implications. Papers addressing foundations of HRD might address philosophies of HRD, historical foundations, definitions of the field, conceptual organization of the field, and ethical foundations. Human Resource Development Review takes a multi-paradigm view of theory building so submissions from different paradigms are encouraged.