{"title":"Guest editorial: Service marketing and the winds of change","authors":"Jörg Finsterwalder, C. Plewa","doi":"10.1108/jstp-03-2022-322","DOIUrl":null,"url":null,"abstract":"While constant change is nothing new and topics relating to the “winds of change” have been tabled for quite some time in other disciplines, such as in connection with atmospheric science (McVicar and Roderick, 2010), social movements (Haveman et al., 2007), political and economic change (Neher and Marlay, 2018), climate change and business responses (Kolk and Levy, 2001), among others. Consumer use of supportive digital tools in health services” by Helen Bocking, Rebekah Russell–Bennett and Kate Letheren (Bocking et al., 2022), investigates consumer perceptions and preferences relating to supportive digital tools and of the relevant interactive experience in a preventative health service context. Drawing on social support theory (SST) and the passive–interactive–proactive (PIP) framework, the authors adopt an exploratory qualitative approach comprising 30 semi-structured interviews of customers trialling supportive digital tools.","PeriodicalId":47021,"journal":{"name":"Journal of Service Theory and Practice","volume":" ","pages":""},"PeriodicalIF":3.9000,"publicationDate":"2022-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Service Theory and Practice","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1108/jstp-03-2022-322","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
While constant change is nothing new and topics relating to the “winds of change” have been tabled for quite some time in other disciplines, such as in connection with atmospheric science (McVicar and Roderick, 2010), social movements (Haveman et al., 2007), political and economic change (Neher and Marlay, 2018), climate change and business responses (Kolk and Levy, 2001), among others. Consumer use of supportive digital tools in health services” by Helen Bocking, Rebekah Russell–Bennett and Kate Letheren (Bocking et al., 2022), investigates consumer perceptions and preferences relating to supportive digital tools and of the relevant interactive experience in a preventative health service context. Drawing on social support theory (SST) and the passive–interactive–proactive (PIP) framework, the authors adopt an exploratory qualitative approach comprising 30 semi-structured interviews of customers trialling supportive digital tools.
期刊介绍:
Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.