The role of e-service quality and mediating effects of customer inspiration and satisfaction in building customer loyalty

IF 3.7 Q2 BUSINESS

Journal of Strategic Marketing Pub Date : 2022-05-22 DOI:10.1080/0965254x.2022.2076722

M. Saha, Debarshi Mukherjee

引用次数: 5

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电子服务品质与顾客激励、顾客满意对顾客忠诚之中介作用

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Strategic Marketing BUSINESS-

CiteScore

9.20

自引率

7.30%

发文量

期刊介绍： Journal of Strategic Marketing publishes papers on key aspects of the interface between marketing and strategic management. It is a vehicle for discussing long-range activities where marketing has a role to play in managing the long-term objectives and strategies of companies. The objectives of the Journal are as follows: 1.To bridge the disciplines of marketing and strategic management, and to address the development of knowledge concerning the role that marketing has to play in the management of strategy. 2.To provide a vehicle for the advancement of knowledge in the field of strategic marketing and to stimulate research in this area. 3.To consider the role of marketing as an orientation of management at the strategic level of organizations.