Building Community

IF 3.4 4区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

Cornell Hospitality Quarterly Pub Date : 2022-09-28 DOI:10.1177/19389655221123211

J. Tracey

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引用次数: 0

Abstract

I recently acquired some new administrative responsibilities, and part of my charge is to build community among my area colleagues. My predecessor forged a strong foundation and developed a culture of collegiality and respect that will make this part of my job relatively easy. However, the context is not without challenges. Like our readers, my colleagues face numerous demands at and outside work, and it does not appear to be getting any easier. As such, it will be difficult to exceed that which has already been accomplished. Fortunately, the papers included in the current issue offer several prescriptive insights that have direct implications for my own community building purposes, and more importantly, future hospitality research and practice. The lead article by Brewster, Gourlay, and Nowak refutes prior evidence of racial differences in customer tipping behavior and offers a strong reminder about the importance of taking purposeful steps to promote equity, inclusion, and belonging in the workplace. The papers by Hendler, LaTour, and Cotte and Chen, Liu, and Mattila offer granular insights about the impact of temporal orientation and the use of innovative communication strategies, respectively, for enhancing customer experience and generating loyalty. The papers by Du, Ma, Lin and Wang, Xu, Martinez, and Van Hoof, and Vashdi, Katz-Navon, and Delegach are directly aligned with the community building motif and show how authentic leadership, stressful events, and a firm’s “service priority climate,” respectively, influence employee responses to work. Finally, the papers by Agarwal, Koch, and McNabb, Kwok, Lee, and Han, O’Neill and Yeon, and Schwartz, Webb, and Ma present several unique data-driven approaches for improving both diagnostic and evaluative decision making. There is a lot to take away from these studies, and I hope you are able to find similar applicability to your own community building and scholarly endeavors. Enjoy! J. Bruce Tracey 1123211 CQXXXX10.1177/19389655221123211Cornell Hospitality Quarterly research-article2022

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建立社区

我最近获得了一些新的行政职责，我的部分职责是在我的区域同事之间建立社区。我的前任打下了坚实的基础，并培养了一种合作和尊重的文化，这将使我的这部分工作相对容易。然而，这一背景并非没有挑战。和我们的读者一样，我的同事们在工作内外都面临着无数的需求，而且似乎并没有变得更容易。因此，要超越已经取得的成就将是困难的。幸运的是，本期中包含的论文提供了一些规范性的见解，这些见解对我自己的社区建设目的有直接的影响，更重要的是，对未来的酒店研究和实践有直接的影响。布鲁斯特、古尔雷和诺瓦克的主要文章驳斥了之前关于顾客小费行为存在种族差异的证据，并强烈提醒人们，采取有目的的步骤来促进工作场所的公平、包容和归属感的重要性。Hendler、LaTour、Cotte、Chen、Liu和Mattila的论文分别对时间取向和创新沟通策略的使用对增强客户体验和产生忠诚度的影响提供了详细的见解。杜、马、林、王、徐、马丁内斯、范霍夫、瓦什迪、卡兹-纳翁和德勒奇的论文直接与社区建设主题相一致，并分别展示了真实的领导、压力事件和公司的“服务优先气候”如何影响员工对工作的反应。最后，Agarwal, Koch, and McNabb, Kwok, Lee, and Han, O 'Neill and Yeon, Schwartz, Webb和Ma的论文提出了几种独特的数据驱动方法来改进诊断和评估决策。从这些研究中可以学到很多东西，我希望你能在你自己的社区建设和学术努力中找到类似的适用性。享受吧!J. Bruce Tracey 1123211 cqxxxx10.1177 /19389655221123211康奈尔酒店季刊研究文章2022

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来源期刊

Cornell Hospitality Quarterly Multiple-

CiteScore

8.50

自引率

2.90%

发文量

期刊介绍： Cornell Hospitality Quarterly (CQ) publishes research in all business disciplines that contribute to management practice in the hospitality and tourism industries. Like the hospitality industry itself, the editorial content of CQ is broad, including topics in strategic management, consumer behavior, marketing, financial management, real-estate, accounting, operations management, planning and design, human resources management, applied economics, information technology, international development, communications, travel and tourism, and more general management. The audience is academics, hospitality managers, developers, consultants, investors, and students.