Full-Fledged VS Islamic Bank Windows: Which One Do Muslim Consumers Know Better and Prefer More?

Nissa Ghulma Ratnasari, S. Hati, D. Chalid
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引用次数: 2

Abstract

The study aims to compare the knowledge of and preference for the Islamic banking window and the full-fledged Islamic bank among Muslim customers. Data were collected from 1171 banking clients. Data were analyzed using descriptive analysis. The results show most Muslim customers do not know the difference between the full-fledged Islamic bank and the Islamic banking window. Yet, most Muslim customers favor the full-fledged Islamic bank to the Islamic windows since it is perceived to be more sharia compliant. Thus, the study theoretically contributes to Muslim banking behavior literature by providing empirical evidence on customer knowledge and preference in choosing an Islamic bank. Besides, the study provides knowledge to both the Islamic bank windows and full-fledged Islamic bank on the Muslim customers' understanding of both channels' availability.
全面打击VS伊斯兰银行窗口:穆斯林消费者更了解和更喜欢哪一个?
本研究旨在比较穆斯林客户对伊斯兰银行窗口和成熟的伊斯兰银行的知识和偏好。数据收集自1171个银行客户。数据分析采用描述性分析。调查结果显示,大多数穆斯林客户不知道正规的伊斯兰银行和伊斯兰银行窗口之间的区别。然而,大多数穆斯林客户更喜欢成熟的伊斯兰银行,而不是伊斯兰窗口,因为它被认为更符合伊斯兰教法。因此,该研究通过提供客户知识和选择伊斯兰银行偏好的经验证据,在理论上为穆斯林银行行为文献做出了贡献。此外,该研究还为伊斯兰银行窗口和成熟的伊斯兰银行提供了关于穆斯林客户对这两个渠道的可用性的了解的知识。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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