Exploring the antecedents and consequences of hospitality employees’ organization-based self-esteem

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-05-02 DOI:10.1080/15332845.2023.2208000

Haemi Kim, Hailin Qu

引用次数: 1

Abstract

Abstract This study aims to explore the critical role of employees’ organization-based self-esteem, which is related to their social exchange in an organization and prosocial behavior. The social exchange theory, conservation of resources theory, and self-consistency theory were applied to develop the research framework. A cross-sectional survey was applied to collect data from frontline employees working in the full-service restaurant. The results presented that both leader-member exchange and coworker exchange were positively related to organization-based self-esteem. Moreover, organization-based self-esteem was positively related to prosocial behaviors, including role-prescribed and extra-role customer service, and cooperation. Theoretical and practical implications were discussed.

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酒店员工基于组织的自尊的前因后果探究

摘要本研究旨在探讨员工基于组织的自尊的关键作用，该自尊与他们在组织中的社会交往和亲社会行为有关。运用社会交换理论、资源守恒理论和自洽理论构建了研究框架。一项横断面调查被应用于收集在这家全方位服务餐厅工作的一线员工的数据。结果表明，领导成员交流和同事交流与组织自尊呈正相关。此外，基于组织的自尊与亲社会行为呈正相关，包括角色规定和角色外客户服务以及合作。讨论了理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement