COVID-19 working from home (WFH): Library services and librarian experiences

Abstract

Abstract COVID-19 has changed the library services serving style. The main purpose of this paper is to present the librarians who are working from home, share which type of library service librarians provide to library users and how they are connected with library users. Working from home (WFH) which type of problem and difficulty are faced during the providing of this pandemic crisis. An online administrative survey has been designed and disseminated to 60 librarians. N = 38 (63.38%) responses were received from all over Pakistan. Results are shown that librarians are actively providing library services during the lockdown. The librarians provide document delivery, reference and information literacy sessions besides the other services. Librarian connects via e-mail, WhatsApp and social media. Librarian also faces problem during WFH, i.e., internet speed and power failure are the major problems. Librarian also disseminates public health awareness to library users.