Evaluation of Patients' Satisfaction with Health Services Provided in Golestan Hospital, Tehran

Abstract

Copyright© 2018, ASP Ins. This open-access article is published under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License which permits Share (copy and redistribute the material in any medium or format) and Adapt (remix, transform, and build upon the material) under the Attribution-NonCommercial terms. [1] Patient satisfaction in emergency medicine [2] Satisfaction with care [3] Satisfaction rate of hospitalized patients in military hospitals from presented services [4] Quality management: Philosophy and trend [5] A discipline-specific determination of high quality nursing care [6] Study of the satisfaction rate of hospitalized patients at Ilam hospitals [7] Patient satisfaction from pre and postoperative nursing care in hospitals affiliated to Babol University of Medical Sciences [8] Patient perceptions of physician empathy, satisfaction with physician, interpersonal trust, and compliance [9] Iranian Health Perception Survey (IHPS): The study protocol [10] Patients’ satisfaction of medical services in Qazvin education hospitals [11] Validation of the EORTC QLQ-SAT32 cancer in patient satisfaction questionnaire by selfversus interview–assessment comparison [12] Patient satisfaction with nursing care in the context of health care: A literature study [13] Development of a questionnaire to measure patients’ satisfaction with general practitioners’ services [14] Assessment of Patient Satisfaction from Nursing Care in Hospitals of Iran University of Medical Sciences [15] Assessment of patient satisfaction with nursing services provided in general wards of university hospitals in Bushehr 2012 [16] Health system transformation project, an opportunity or a threat for doctors (Editorial) [17] A comparative study on patient satisfaction with hospital services in Amol [18] Relationship between nurse caring behaviors from patients’ perspectives & their satisfaction [19] Patients’ level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam [20] Inpatient satisfaction with health system transformation project in Mazandaran educational hospitals’ Iran [21] Relationship between moral distress and job satisfaction among nurses of Tehran University of Medical Sciences hospitals [22] Patient Satisfaction with Nursing Care in Behshahr Public Hospitals, Iran [23] Who is responsible for health: Iranian Health Perception Survey (IHPS) [24] Patients satisfaction of medical care delivered in outpatient clinics of endocrinology and metabolism in Tehran, Iran [25] Patients’ Satisfaction with Services Provided at the Center for Breast Disease Aims Patient satisfaction with the services provided during hospitalization is one of the important indices of the quality of health care centers. The aim of this study was to evaluate patients’ satisfaction in Golestan Hospital in Tehran. Instruments & Methods In this cross sectional, descriptive-analytical study, 426 patients (8 to 96 years old) were selected from patients hospitalized in Golestan Hospital (Tehran) with duration of stay of more than one day, using available sampling method. The study period was one year from April 2016 to March 2017. The questionnaire consisted of two parts: demographic and proprietary information. The standard checklist for patients’ satisfaction from the health system development plan was used to set specific questions. The data were analyzed, by SPSS 16 software, using ANOVA, Chi-square, and independent t-tests. Findings 73.82% (314 people) of the patients were satisfied with the services provided at the center and 12.65% (54 people) were dissatisfied. The highest satisfaction was in medical services (91.37%) and the lowest was related to food situation (60.55%). The variable of gender did not have significant relationship with satisfaction component (p=0.052), but marital status (p=0.004), level of education (p<0.001) and age (p=0.002) had significant relationship with satisfaction component. Conclusion Marital status, level of educational and age are related to the degree of satisfaction of hospitalized patients, but gender is not related to satisfaction. A B S T R A C T A R T I C L E I N F O