IT Business Value and Competitive Advantage: Integrating a Customer-Based View

IF 3 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Management Pub Date : 2021-12-20 DOI:10.1080/10580530.2021.2003487

Christof Gellweiler, L. Krishnamurthi

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引用次数: 3

Abstract

ABSTRACT This research expands our understanding of IT value by adding a customer-based view (CBV) to the prevalent resource-based view (RBV). Founded on a template analysis, this article suggests an integrated definition for IT value consisting of two complementary facets: monetary customer value and non-monetary organizational value. Value from IT investments can have direct or indirect effects on firm performance. This research also discusses the relationship between IT value, firm performance, and competitive advantage. Abbreviation: CBV: Customer-based view; CI: Customer intimacy (customer-value category); ER: External relations (initial organizational-value category); ESC: Enhanced skills and capabilities (organizational-value category); FX/A: Flexibility, agility (organizational-value category); IS: Information systems; IT: Information technology; K/C: Knowledge and control (initial organizational-value category); OE: Operational excellence (customer-value category); PL: Product leadership (customer-value category); RBV: Resource-based view; SA/SR: Strategic alliances/supplier relationships (organizational-value category); SP/DM: Strategic planning/informed decision-making (organizational-value category)

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IT业务价值和竞争优势:整合基于客户的观点

本研究通过在流行的基于资源的观点(RBV)基础上增加基于客户的观点(CBV)，扩展了我们对IT价值的理解。在模板分析的基础上，本文提出了一个由两个互补方面组成的IT价值的集成定义:货币性客户价值和非货币性组织价值。来自IT投资的价值可以直接或间接地影响公司绩效。本研究亦探讨资讯科技价值、企业绩效与竞争优势之间的关系。缩写:CBV:以顾客为本的观点;CI:客户亲密度(客户价值范畴);ER:外部关系(初始组织价值范畴);ESC:提高技能和能力(组织价值类别);FX/A:灵活性，敏捷性(组织价值类别);IS:信息系统;IT:资讯科技;K/C:知识和控制(初始组织价值范畴);OE:卓越运营(客户价值类别);PL:产品领导(客户价值类别);RBV:资源基础观;SA/SR:战略联盟/供应商关系(组织价值类别);SP/DM:战略规划/知情决策(组织价值范畴)

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Management 工程技术-计算机：信息系统

CiteScore

14.60

自引率

1.60%

发文量

审稿时长

>12 weeks

期刊介绍： Information Systems Management (ISM) is the on-going exchange of academic research, best practices, and insights based on managerial experience. The journal’s goal is to advance the practice of information systems management through this exchange. To meet this goal, ISM features themed papers examining a particular topic. In addition to themed papers, the journal regularly publishes on the following topics in IS management. Achieving Strategic IT Alignment and Capabilities IT Governance CIO and IT Leadership Roles IT Sourcing Planning and Managing an Enterprise Infrastructure IT Security Selecting and Delivering Application Solutions Portfolio Management Managing Complex IT Projects E-Business Technologies Supporting Knowledge Work The target readership includes both academics and practitioners. Hence, submissions integrating research and practice, and providing implications for both, are encouraged.