Alternatives for Telco Data Network: The Value of Spatial and Referral Networks for Churn Detection

IF 3 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Management Pub Date : 2021-03-07 DOI:10.1080/10580530.2021.1887981

C. Colot, Philippe Baecke, Isabelle Linden

引用次数: 2

Abstract

ABSTRACT The value of communication network has received significant attention in the literature on churn prediction, while little is known about the potential business value of alternative networks. This knowledge would help telephone companies to make timely strategic decisions in our evolving economic environment where traditional communication technologies are declining. This study assesses to which extent two alternative networks might (1) structurally substitute this network and (2) complement this network for churn prediction within telephone companies.

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电信数据网络的替代方案:空间和推荐网络对客户流失检测的价值

摘要在流失预测的文献中，通信网络的价值受到了极大的关注，而对替代网络的潜在商业价值知之甚少。这些知识将帮助电话公司在传统通信技术不断衰退的不断发展的经济环境中及时做出战略决策。这项研究评估了两个替代网络在多大程度上可能（1）在结构上取代该网络，（2）在电话公司内部对该网络进行流失预测。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Systems Management 工程技术-计算机：信息系统

CiteScore

14.60

自引率

1.60%

发文量

审稿时长

>12 weeks

期刊介绍： Information Systems Management (ISM) is the on-going exchange of academic research, best practices, and insights based on managerial experience. The journal’s goal is to advance the practice of information systems management through this exchange. To meet this goal, ISM features themed papers examining a particular topic. In addition to themed papers, the journal regularly publishes on the following topics in IS management. Achieving Strategic IT Alignment and Capabilities IT Governance CIO and IT Leadership Roles IT Sourcing Planning and Managing an Enterprise Infrastructure IT Security Selecting and Delivering Application Solutions Portfolio Management Managing Complex IT Projects E-Business Technologies Supporting Knowledge Work The target readership includes both academics and practitioners. Hence, submissions integrating research and practice, and providing implications for both, are encouraged.