Perceived Effectiveness of Total Quality Management (TQM) Practice of the Public Sector Companies in India

Q2 Business, Management and Accounting

Business Perspectives and Research Pub Date : 2022-12-07 DOI:10.1177/22785337221132613

A. Hm, Hareendrakumar Vr, S. Subramoniam

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Abstract

Total quality management (TQM) is a widely accepted philosophy of performance improvement through employee and customer satisfaction. TQM widened the quality concept from products to the entire range of organizational activities and extended the customer experience to beyond the product. As the employees at work can play a major role in adding quality to products including services, the successful integration of the human factor with quality programs is very critical to organizations. This study is an attempt to understand the satisfaction on TQM practices in their companies, as perceived by public sector employees in India. The data collected from 265 employees of 10 public sector companies using the method of stratified random sampling is analyzed through structural equation modelling (SEM). It is evident from this study that the employees of public sector companies are more satisfied with the effectiveness of education and training, leadership, and customer focus, out of a total of six factors taken up for the study. The study also highlights the scope for improving employees’ satisfaction with the other factors. The outcome of this study provides valuable input for the managers in reviewing their current TQM practices and making improvements for the future.

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印度公共部门公司全面质量管理(TQM)实践的感知有效性

全面质量管理（TQM）是一种被广泛接受的通过员工和客户满意度来提高绩效的哲学。TQM将质量概念从产品扩展到整个组织活动，并将客户体验扩展到产品之外。由于工作中的员工可以在提高包括服务在内的产品质量方面发挥重要作用，因此成功地将人为因素与质量计划相结合对组织来说至关重要。本研究试图了解印度公共部门员工对其公司TQM实践的满意度。采用分层随机抽样方法对10家公共部门公司265名员工的数据进行了结构方程建模分析。从这项研究中可以明显看出，在这项研究总共采用的六个因素中，公共部门公司的员工对教育和培训的有效性、领导力和以客户为中心更满意。该研究还强调了提高员工对其他因素满意度的范围。这项研究的结果为管理者审查他们当前的TQM实践和为未来做出改进提供了宝贵的投入。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Perspectives and Research Business, Management and Accounting-Business and International Management

CiteScore

5.00

自引率

0.00%

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期刊介绍： Business Perspectives and Research (BPR) aims to publish conceptual, empirical and applied research. The empirical research published in BPR focuses on testing, extending and building management theory. The goal is to expand and enhance the understanding of business and management through empirical investigation and theoretical analysis. BPR is also a platform for insightful and theoretically strong conceptual and review papers which would contribute to the body of knowledge. BPR seeks to advance the understanding of for-profit and not-for-profit organizations through empirical and conceptual work. It also publishes critical review of newly released books under Book Review section. The aim is to popularize and encourage discussion on ideas expressed in newly released books connected to management and allied disciplines. BPR also periodically publishes management cases grounded in theory, and communications in the form of research notes or comments from researchers and practitioners on published papers for critiquing and/or extending thinking on the area under consideration. The overarching aim of Business Perspectives and Research is to encourage original/innovative thinking through a scientific approach.