A multi-campus usability testing study of the new Primo interface

IF 0.6 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE

College & Undergraduate Libraries Pub Date : 2020-01-02 DOI:10.1080/10691316.2019.1695161

W. Jacobs, Mike DeMars, J. Kimmitt

引用次数: 3

Abstract

Abstract When the 23-member California State University Libraries merged integrated library systems in 2017, a unique opportunity arose to conduct multi-tenant usability testing on user experience in the Primo discovery service, collectively branded OneSearch. In 2018, librarians at five campuses conducted a round of task-based individual user testing on their separate instances, seeking to review individual campuses’ decisions about customizations designed to provide optimal performance of the system and provide insight into group decisions about our shared customization choices. Along with the findings of the test results and recommendations for enhancements to existing modifications, we discuss the challenges and opportunities that are present in conducting multi-campus usability testing and share recommendations for future consortium-based testing efforts.

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新Primo界面的多校区可用性测试研究

当拥有23个成员的加州州立大学图书馆在2017年合并集成图书馆系统时，一个独特的机会出现了，可以对Primo发现服务(统称为OneSearch)的用户体验进行多租户可用性测试。2018年，五个校区的图书馆员在各自的实例上进行了一轮基于任务的个人用户测试，试图审查各个校区关于定制的决定，这些定制旨在提供系统的最佳性能，并提供关于我们共享定制选择的群体决策的见解。除了测试结果的发现和对现有修改的增强建议外，我们还讨论了在进行多校园可用性测试时面临的挑战和机遇，并分享了对未来基于联盟的测试工作的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

College & Undergraduate Libraries INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

1.70

自引率

0.00%

发文量

期刊介绍： College & Undergraduate Libraries enables libraries serving primarily undergraduate students to enhance the range of services, resources, and facilities offered to their constituents while also contributing to staff professional development. Whether focusing on public services, technical services, management, or technology, the journal highlights the fact that undergraduate libraries must collaborate with agencies both on and off campus in order to survive and thrive. In addition to numerous columns on current topics, typical contents include research-based articles, case studies, reports of best practices, an occasional literature review or product review, and opinion pieces.