Role of Functional Company Characteristics on Food Franchisee Behavior

IF 2 4区 管理学 Q3 BUSINESS
Eun-Jeong Hong, Jiseon Ahn
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引用次数: 0

Abstract

ABSTRACT Purpose Due to increasing competition, creating and enhancing franchisee patronage behaviors are critical elements in the food franchise industry. Franchise brand-related characteristics are known to influence franchisees’ evaluations. Thus, this paper examines the antecedents of franchisees’ perceived value, which leads to positive behaviors in the food franchise sector. Design/methodology/approach A research model is proposed to describe relationships among different types of functional company characteristics (i.e. quality, innovation, and price) on perceived value and behavioral intentions, and impact of operational involvement in the context of franchisees. A quantitative approach was leveraged to collect 266 usable online questionnaires, together with SmartPLS to analyze the measurement model and proposed hypotheses. Findings Results show that perceived quality on the part of franchisees is the most significant determinant of perceived value, followed by perceived innovation and price. Also, the impact of perceived value on franchisees’ intentions – including continuous and word-of-mouth intentions – is supported. Last, the role of operational involvement (i.e. duration and number of food franchise operations) in perceived value is examined. Originality/value To add to the limited research in the behaviors of franchisees, this study provides useful insights to achieve sustainable growth in the franchise brand context.
功能型公司特征对食品加盟商行为的影响
摘要目的随着竞争的加剧,创造和加强特许经营者的惠顾行为是食品特许经营行业的关键因素。众所周知,加盟品牌相关特征会影响加盟商的评价。因此,本文考察了特许经营者感知价值的前因,这导致了食品特许经营部门的积极行为。设计/方法/方法提出了一个研究模型来描述不同类型的功能性公司特征(即质量、创新和价格)对感知价值和行为意图的关系,以及在加盟商的背景下运营参与的影响。利用定量方法收集266份可用的在线问卷,并与SmartPLS一起分析测量模型和提出的假设。结果显示,加盟商的感知质量是感知价值的最重要决定因素,其次是感知创新和价格。此外,感知价值对加盟商意向(包括持续意向和口碑意向)的影响也得到了支持。最后,考察了经营参与(即食品特许经营的持续时间和数量)在感知价值中的作用。原创性/价值为了补充对加盟商行为的有限研究,本研究为在特许经营品牌背景下实现可持续增长提供了有用的见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
2.20
自引率
35.70%
发文量
22
期刊介绍: The Journal of Business-to-Business Marketing® encourages diversity in approaches to business marketing theory development, research methods, and managerial problem solving. An editorial board comprised of outstanding, internationally recognized scholars and practitioners ensures that the journal maintains impeccable standards of relevance and rigorous scholarship. The Journal of Business-to-Business Marketing features: •basic and applied research that reflects current business marketing theory, methodology, and practice •articles from leading researchers covering topics of mutual interest for the business and academic communities
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