Pilot of a diversity leadership competency course for graduate students in healthcare administration.

Abstract

Health services administrators need a range of competencies to manage diverse workers and serve diverse patients. This article describes cutting edge research used to create the theoretical foundation for a competency-based approach to diversity management education in the health services administration curriculum. Detailed implementation steps of the course pilot are provided, including pedagogical methods and outcome evaluations, which are largely absent from the diversity management education literature. Recommendations for refinement and replication of the class are also discussed.