Engaging nurses to achieve a culture of excellence: a children's hospital journey towards Pathway to Excellence accreditation.

Andrea Cronshaw, Ellen Boddye, Lesley Reilly, Rachel Boardman, Lee Portas, Janet Hagan, Susan Griffiths, Helen Donovan, David Clark, Lorraine Collins, Barbra Linley, Sophie Salt, Mags Sheahan-Parry, Joanne Cooper, Kerry Jones, Mandie Sunderland, Joseph Charles Manning, Takawira Chrispen Marufu
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引用次数: 0

Abstract

High-quality nursing care is linked to improved patient experience and patient outcomes, so having work environments that nurture a culture of nursing excellence is fundamental to delivering high-quality patient care. The American Nurses Credentialing Center (ANCC) runs the Pathway to Excellence programme, an international accreditation recognising healthcare organisations that provide nurses with a positive and safe practice environment in which they can excel. In 2020, Nottingham Children's Hospital became the first children's hospital in Europe to gain Pathway to Excellence accreditation, demonstrating that it has developed a culture of nursing excellence and a positive environment for nurses to work in. This article describes the hospital's journey towards accreditation. Crucial to its success were strategic planning, transformational leadership and using a change management approach, as well as effective staff engagement guided by the ADKAR model for change, an acronym representing five individual outcomes in terms of awareness, desire, knowledge, ability and reinforcement.

让护士参与实现卓越文化:一家儿童医院的卓越之路认证之旅。
高质量的护理服务与改善患者体验和患者疗效息息相关,因此拥有培养卓越护理文化的工作环境是提供高质量患者护理服务的基础。美国护士资格认证中心(ANCC)实施了 "通往卓越之路 "计划,这是一项国际认证,旨在表彰那些为护士提供积极、安全的实践环境,使其能够发挥所长的医疗机构。2020 年,诺丁汉儿童医院成为欧洲首家获得 "卓越之路 "认证的儿童医院,这表明该医院已经形成了卓越的护理文化,并为护士提供了积极的工作环境。本文介绍了该医院获得认证的历程。其成功的关键在于战略规划、变革领导力、使用变革管理方法,以及以 ADKAR 变革模型为指导的有效员工参与。ADKAR 是一个缩写,代表了意识、愿望、知识、能力和强化五个方面的个人成果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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