[Four Ways Consumers Are Demanding Changes in the Healthcare Payments Experience].

Abstract

Consumers in today's healthcare economy are more invested in their healthcare decisions. Experiences from innovators in other industries - such as clear payment communication and convenient, digital payment options - set expectations for the healthcare payment experience. However, healthcare payments have been slow to change, despite this evolution in the consumer's role, and continue to rely on disjointed, paper-based processes that leave consumers confused and frustrated. As a result, many consumers are demanding changes to the healthcare payments experience.