Paradigm of Professional Integration for Disabled People in Fundació Integralia Vallès: Key Success Factors.

Abstract

Fundació Integralia Vallès is a pioneer contact center in Europe that has involved the creation of a healthcare reference center managed exclusively by people with disabilities and degenerative diseases to enable their professional development and ultimately integration into the labour market. The environment created under this project enables effective training and building of skills, capacity and work experience as well as promoting social responsibility among a population group that is at risk of exclusion. The major differentiating factor in Fundació Integralia Vallés is the quality of service provided by its staff, who are particularly sensitive to the issues of health, and who provide professional and human dimension in every attention.