Measuring patients satisfaction: a cross sectional study to improve quality of care at a tertiary care hospital.

East African journal of public health Pub Date : 2012-03-01

Syed Arshad, H Andrabi, Hamid, Shamila, Shah Masooda

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引用次数: 0

Abstract

Objective: To measure the satisfaction of patients attending the OPD in SKIMS tertiary hospital of Soura, India.

Methods: Pre-structured questionnaire was framed and data collected from consenting patients attending the OPD of SKIMS hospital. The data were analyzed using SPSS version 12.

Settings: OPD section of SKIMS hospital, Soura, India.

Results: Four hundred (400) OPD patients were included in the study to know their perceptions towards the said hospital, reason for choosing the hospital, perception towards registration process, basic amenities and perception towards doctors and other staff. The major reason for choosing the health facility was skilled doctors. Majority of patients were satisfied with the facilities available as well as with the behaviour of doctors and other health staff.

Conclusion: The health care delivered at this institute can be improved more and more once the organization, measures the delivery of quality of care on and ongoing basis and continually making small changes to improve the individual processes.

本刊更多论文

测量患者满意度:一项旨在提高三级护理医院护理质量的横断面研究。

目的:了解印度苏拉市SKIMS三级医院门诊患者的满意度。方法:对SKIMS医院门诊的患者进行预结构问卷调查和数据收集。采用SPSS 12对数据进行分析。地点:印度苏拉SKIMS医院门诊部。结果:400名门诊患者被纳入研究，了解他们对该医院的看法、选择该医院的原因、对注册流程的看法、基本设施以及对医生和其他工作人员的看法。选择卫生设施的主要原因是有熟练的医生。大多数病人对现有的设施以及医生和其他保健工作人员的行为感到满意。结论:通过组织对医疗服务质量的持续测量，并不断做出细微的改变来改进个别流程，该所提供的医疗服务可以得到越来越多的改善。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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East African journal of public health

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